Company Description
Salary: $60,000–$70,000 (based on experience)
Schedule : Monday to Friday | 8:00 AM – 5:00 PM

At Techo-Bloc, we don’t believe customer service should be ordinary.

We move fast, solve problems, and take pride in delivering a level of service that sets us apart. With 9 manufacturing facilities, 13+ distribution centers, and over 900 employees across 20+ North American locations , Techo-Bloc continues to grow thanks to a culture built on innovation, collaboration, and people who aren’t afraid to roll up their sleeves.

And just to be transparent—this isn’t a call center job.
You won’t be reading scripts or handling back-to-back calls all day. Instead, you’ll work closely with our dealer network, manage orders, solve problems, and collaborate with teams across the company to keep things running smoothly.

This role isn’t for someone looking for a routine customer service job. It’s for someone who enjoys solving problems, learning quickly, and taking ownership in a fast-moving environment.

Experience is great—but what matters most is curiosity, work ethic, and the ability to learn quickly.

If you're organized, proactive, and take pride in getting things right the first time, you’ll thrive here.

Join our bilingual team and help deliver the outstanding service our dealers count on every day.

Job Description
What You’ll Do
You’ll be the primary point of contact for our dealer network across Canada and the U.S. , ensuring orders move efficiently and customers get the answers they need—fast.

Your responsibilities will include:

Processing and managing customer orders via phone, email, and online systems





Responding to product availability inquiries and proposing smart alternatives when needed

Identifying solutions that save customers time and money

Coordinating with Sales, Marketing, Production, and Logistics to ensure timely product deliveries

Taking ownership of customer requests from start to finish, ensuring every order and issue is resolved quickly and accurately

Following up on outstanding orders and proactively resolving issues

Managing inventory transactions and order logistics using internal systems

Collaborating with multiple departments to improve processes and customer experience

A Day in the Life
About 20% of your day will be spent on calls from our dealer network—helping place orders, answer questions, and resolve issues.

The rest of your day will include:

Processing orders and managing requests in internal systems

Responding to email inquiries

Coordinating with internal teams across logistics, production, and sales

Troubleshooting issues and finding practical solutions

This is a role that rewards organization, speed, and clear communication .

As you build product knowledge and learn how our operations work, you’ll gain exposure to multiple departments—opening the door to future growth opportunities within the company .

Qualifications
What We’re Looking For




You’ll succeed in this role if you are someone who:

Learns quickly and enjoys solving problems

Stays organized while managing multiple priorities

Communicates clearly and professionally

Takes ownership and follows through on commitments

Thrives in a fast-paced, team-oriented environment

Requirements

Bilingual: French and English (essential for serving both Canadian and U.S. customers).

Strong communication and interpersonal skills

Ability to multitask and prioritize in a fast-paced environment

Comfortable using Microsoft Office (Excel and Word)

Experience with ERP systems (training provided)

Above all, we’re looking for someone with a great attitude, strong work ethic, and the motivation to grow.

Additional Information
Why People Love Working Here

Competitive salary ($60K–$70K)

Stable Monday–Friday schedule (no evenings or weekends)

Fast-growing North American company

Collaborative, supportive team environment

Exposure to multiple departments across operations, logistics, marketing and sales

Real career growth opportunities within the organization

Group insurance & RRSP with employer contribution

24/7 Telemedicine & Employee Assistance Program (EAP)

Leadership development and internal coaching

Discounts on Techo‑Bloc products

Employee recognition events

Kitchens stocked with healthy snacks

Techo‑Bloc branded promotional items

Generous referral bonuses

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

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📌 Order Management Specialist (Quebec City)
🏢 Techo-Bloc
📍 Quebec City