We’re hiring a Customer Success Manager (Enterprise) to own long-term relationships, retention, and expansion across our enterprise customer base.

This is a strategic, high-ownership role focused on driving measurable outcomes for large, complex organizations using Intuitive AI’s technology across multiple sites and stakeholders.

You will work directly with senior stakeholders across sustainability, operations, and leadership teams to ensure customers see clear ROI and continue to expand their partnership with Intuitive AI.

What You’ll Do
Own Enterprise Customer Relationships

Manage a portfolio of enterprise customers

Build strong, multi-threaded relationships across senior stakeholders

Maintain consistent engagement and relationship momentum

Identify and mitigate churn risk early

Identify opportunities to expand across locations, sites, and deployments

Partner with customers to scale adoption across their organization

Support expansion and upsell conversations

Lead QBRs & Executive-Level Conversations

Own and lead quarterly business reviews (QBRs)

Communicate performance, impact, and ROI clearly

Enable customers to internally advocate for continued investment





Act as the Voice of the Customer

Gather and structure customer feedback

Share insights with Product and Engineering

Identify trends and opportunities to improve the product and experience

Build & Scale Customer Success

Develop customer success playbooks and frameworks

Build and maintain customer health scoring and renewal strategies

Maintain clean CRM data and account plans

Contribute to scaling the CS function

Who You Are

Strategic thinker with strong execution skills

Confident working with senior stakeholders and enterprise clients

Ownership-driven and accountable for customer outcomes

Strong communicator who can translate value and ROI

Thrives in quick-paced, evolving environments

Requirements

5+ years experience in Customer Success or Account Management

Experience managing enterprise B2B customers

Strong stakeholder management and communication skills

Experience leading QBRs and value-based conversations

Proven ability to manage complex accounts

Comfortable working with physical deployments and operational environments

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📌 Customer Success Manager (Enterprise) (British Columbia)
🏢 Intuitive AI
📍 British Columbia