Location: Mississauga, Ontario (Hybrid 2 days/week in office in Mississauga)

Skills: 7+ years Business Systems Analyst, 3 years of Salesforce Core, SQL Queries, IIBA CBAP CCBA certification, AI, Agile

Industry: Healthcare

Job Description
We are seeking an experienced Technical Business Analyst – Salesforce Core to support a healthcare-focused Customer Care transformation initiative. The successful candidate will work closely with business stakeholders, product owners, and technical teams to analyze requirements, optimize Salesforce Core capabilities, and deliver high-quality solutions that enhance customer care operations.

This role requires a solid background in business systems analysis, hands‑on Salesforce experience, and the ability to translate complex business needs into clear functional and technical requirements.

Key Responsibilities

Collaborate with business stakeholders to gather, analyze, and document business and technical requirements

Lead requirements elicitation sessions such as workshops, interviews, and process walkthroughs

Translate business needs into functional specifications, user stories, and acceptance criteria for Salesforce Core solutions

Partner with Salesforce developers, architects, and QA teams to ensure accurate solution delivery





Support Customer Care process improvements through Salesforce enhancements and system optimization

Analyze and document current‑state and future‑state business processes

Perform data analysis and validation using SQL queries as required

Support user acceptance testing (UAT), defect triage, and solution sign‑off

Ensure solutions align with healthcare regulatory and compliance standards

Provide ongoing support throughout the project lifecycle

Required Qualifications

Bachelor’s degree in Computer Science, Mathematics, Engineering or equivalent

7+ years of experience as a Business Systems Analyst or Technical Business Analyst

3+ years of hands‑on experience with Salesforce Core

Strong experience writing SQL queries for data analysis and validation

Solid understanding of system integrations and data flows

IIBA certification (CBAP, CCBA, or equivalent)

Proven experience working in complex enterprise environments, preferably healthcare

Excellent communication, documentation, and stakeholder management skills

Experience supporting Customer Care or CRM transformation initiatives – an asset

Experience with AI – an asset

As part of our hiring process, we use AI‑based systems to assist with the initial screening of applicants.

#J-18808-Ljbffr

📌 Technical Business Analyst – Salesforce Core (1838) (Ontario)
🏢 Direct IT Recruiting
📍 Ontario