Elevate Accommodations Plus International by leveraging technology as the Director of Technical Operations in Markham, Ontario. Oversee IT services and enhance employee satisfaction globally.

The Director will play a crucial role in refining API's internal systems and ensuring optimal operational practices. This senior position requires leadership across teams in New York and Pune, emphasizing responsiveness and quality service. You will be pivotal in managing IT infrastructure, helpdesk operations, and corporate systems, contributing to the overall success of a globally distributed workforce.

Key Responsibilities:
• Lead IT service delivery and management initiatives
• Conduct performance reviews and coaching for IT staff




• Oversee corporate systems and internal IT governance
• Establish helpdesk SLAs and improve ticket resolution
• Develop a multi-year roadmap for IT operations

Requirements:
• 15+ years in IT operations, with significant leadership experience
• Hands-on experience in enterprise helpdesk operations
• Solid background in managing hardware and software assets
• Proficient in Microsoft 365 and identity management
• Experience with compliance audits and standards

Your leadership can transform technology into a driver of employee success at API.
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📌 Technical Operations Leader at Accommodations Plus International (Ontario)
🏢 Accommodations Plus International
📍 Ontario