Your tasks

Develop, implement, and maintain the site Quality Management System (e.g., ISO 9001, BRCGS Packaging, FSC/PEFC where applicable).

Ensure compliance with customer specifications, regulatory requirements, and internal quality standards

Lead internal and external audits, including customer, certification, and supplier audits

Manage corrective and preventive actions (CAPA) and ensure timely closure

Oversee quality control activities across printing, finishing, and converting processes (flexo, coating, die-cutting, slitting)

Define and monitor quality KPIs such as defect rates, waste, customer complaints, and right-first-time performance

Approve raw materials, inks, adhesives, substrates, and finished products

Ensure effective change control for materials, processes, and artwork revisions

Act as the primary point of contact for customer quality issues, complaints, and technical quality discussions

Lead root cause analysis and implementation of corrective actions for customer complaints

Work closely with suppliers to ensure raw material quality and manage supplier performance

Provide quality training to production, prepress, and technical teams

Promote a strong quality culture and awareness across the plant

Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies

Analyze data and trends to reduce waste, rework, and non-conformities





Support new product development, trials, and process optimization from a quality perspective

Ensure quality procedures align with health, safety, and environmental requirements

Support compliance with food-contact, pharmaceutical, or cosmetic packaging regulations where applicable

Your profile

Bachelor’s degree in Quality Management, Engineering, Printing Technology, Packaging, or a related field (or equivalent experience)

Minimum 5–8 years of quality experience in a manufacturing environment, preferably in labels, packaging, or printing

Proven experience managing a Quality Management System in a production setting

Experience with printing and converting processes is strongly preferred

Robust knowledge of ISO 9001 and packaging-related standards (e.g., BRCGS Packaging)

Understanding of label materials, inks, adhesives, color management, and print quality standards

Proficiency in root cause analysis tools (5 Whys, Fishbone, FMEA)

Familiarity with ERP and quality management software

Detail-oriented with a structured, analytical approach

Ability to work cross-functionally with production, sales, and technical teams

Customer-focused mindset with strong problem-solving abilities

Fluent in French and very good English skills (written and spoken)

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📌 Quality Manager (Quebec City)
🏢 Bizerba
📍 Quebec City