Join Affirm as a Product Management Lead specializing in Agent Support Tools for a remote-first team. Lead initiatives that enhance agent efficiency and elevate the customer experience.
As an essential player-coach in this role, you will guide a team of product managers towards developing innovative tools that streamline workflows and integrate AI solutions. You will navigate complex product landscapes, transforming challenges into strategic advantages for customer service agents while enhancing their capabilities.
Key Responsibilities:
• Craft the strategic vision for agent support technologies
• Coach and manage a team of PMs focused on agent experience
• Engage in impactful projects while supporting team independence




• Enhance AI and automation in customer support
• Collaborate with operational leaders to gain insights
Requirements:
• Significant product management experience with teams
• Solid strategic thinker with operational background
• Familiarity with AI applications in customer service
• Excellent clarity in communication and alignment skills
• Bachelor’s degree or relevant experience
Leverage your product management acumen to redefine support at Affirm and improve agent tools.
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📌 Product Management Lead – Agent Support Tools (Ontario)
🏢 Affirm
📍 Ontario