Develop your skills with IBM as an IT L2 Operations Specialist for WebSphere Application Server, focusing on enhancing business services through effective management and technical support. This role involves hands-on collaboration with vendors and external partners.

You will assist in installing and upgrading business applications while managing incidents for timely resolution. Your experience with cloud technologies and monitoring tools will be crucial for investigating issues. Staying current with industry trends will also be part of your responsibilities.

Key Responsibilities:
• Support configuration and upgrade of applications
• Manage incidents to ensure swift resolution
• Use ServiceNow for tracking service requests




• Engage with cloud technologies in different environments
• Monitor using tools like DataDog, Splunk, and Dynatrace

Requirements:
• Robust understanding of incident management processes
• Experience with various operating systems (UNIX, Linux, Windows)
• Capability to execute moderately complex tasks under guidance
• Proficiency with ServiceNow for service management
• Knowledge of analytical tools and infrastructure dynamics

Contribute your knowledge in IT operations and service enhancement at IBM's WebSphere team.
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📌 IBM WebSphere Application Operations (Ontario)
🏢 Q1 Technologies
📍 Ontario