We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client’s perception of Evertz. This position is a challenging yet rewarding mix that combines technical know‑how and customer service skills. You will be part of a high‑energy team dealing with exciting customers and cutting‑edge products both in‑house and while on‑site at our customers’ production studios and distribution facilities. The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.

Responsibilities

Install product(s) or systems at customer sites and deliver product training to customers

Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance

Assess customer’s product application, troubleshoot and diagnose issues through research and/or re‑creation to determine a root cause

Systematic & detail‑oriented troubleshooting, data collection and reporting of issues

Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Qualifications





College or University education in Electrical, Electronic, or Computer disciplines

Passion for technology and learning current software and hardware products

Hands‑on experience with IP Networking, server hardware and Linux OS

Unparalleled desire to help customers and deliver service excellence

Problem‑solving ability while reacting to changing situations, & championing issues to resolution

Ability to multi‑task in a fast‑paced environment

Strong verbal and written communication skills

Must be eligible for travel within US and Canada

What We Offer

Employer funded benefits program

Competitive total compensation package

Work‑Life Balance

Employee assistance plan

Employee Discount Platform

Career Progression

Casual Work Environment

Social Events and Sports Teams

Location: Burlington, Ontario

Hours: Monday - Friday, 40 hours.

Vacancy: This is an existing position.

Salary Range: $45,000. to $60,000 per year, based on experience.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.

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📌 Junior Field Service Engineer - AV (Ontario)
🏢 Evertz
📍 Ontario