Advance your career at FoxWise as a Deskside Support Specialist, providing technical support in a dynamic environment. Impact user experience through comprehensive end-user assistance across diverse platforms in Ontario.

FoxWise is hiring a Deskside Support Analyst for a 16-month contract, potentially leading to permanent employment. You will play a key role in aiding clients through effective problem solving and support of multi-platform devices. This opportunity allows you to implement your knowledge in a culturally respectful firm focused on Indigenous communities.

Key Responsibilities:
• Assist users with technical queries and issues
• Provide support via phone, chat, and in-person
• Troubleshoot across Microsoft Windows and Apple macOS




• Manage support for mobile devices and A/V equipment
• Oversee incident management and request fulfillment

Requirements:
• Computer Science degree/diploma or equivalent experience
• 2-5 years of experience in deskside support
• Familiarity with ITIL practices preferred
• Excellent communication and problem-solving skills
• Understanding of Indigenous cultures is beneficial

Utilize your qualified skills to enhance client support and contribute positively to FoxWise in Ontario.
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📌 FoxWise Deskside Support Specialist (Ontario)
🏢 Compugen
📍 Ontario