Become a vital part of MDA Space as the Supervisor of IT Operations, leading the charge for customer-centric IT solutions in Quebec. This role emphasizes leadership and operational excellence in technical support.

As Supervisor – IT Operations, you will oversee support teams focused on delivering reliable and effective IT services. Lead complex issue resolutions, develop user resources, and ensure your team provides outstanding customer service. Engage with various stakeholders to continually identify improvements that align IT services with business goals, while managing vendor relationships and ensuring service quality.

Key Responsibilities:
• Manage the IT Operations Support team for effective services
• Lead escalations and ensure timely communications




• Implement continuous improvement initiatives based on user feedback
• Collaborate with internal teams for user-centered solutions
• Ensure adherence to company policies and service expectations

Requirements:
• Degree or related discipline in IT
• Minimum 7 years in progressive IT roles
• 3 years of leadership experience in support roles
• Solid analytical and problem-solving abilities
• ITIL or relevant certifications are a plus

Shape the future of IT service delivery at MDA Space, where innovation and teamwork come together to make a difference.
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📌 Customer-Focused IT Operations Supervisor (Quebec City)
🏢 MDA Space
📍 Quebec City