Overview Global Senior Talent Acquisiton @ Pride Global
Are you a skilled Service Designer passionate about human-centred design and digital transformation?
We’re hiring multiple Service Designers to join innovative, cross-functional teams working on transformative digital projects that improve public services.
Location: Primarily Remote (Canada-based) with occasional meetings in Edmonton, AB
Contract: Up to 24 months, full time, flexible hours based on project needs
Schedule: Flexible, aligned with project demands
What You’ll Do Apply human-centred design and agile methodologies to program reviews and digital transformation projects
Conduct user and behavioral field research, co-design workshops, and usability testing
Create service journey maps, blueprints, prototypes, and user stories
Analyze service performance and report findings with actionable insights
Collaborate closely with product owners, executives, and front-line staff to co-develop new processes and policies
Support change management initiatives to integrate new solutions into existing operations
Participate in sprint planning, backlog refinement,



and cross-functional team activities
Deliver iterative project outcomes that enhance efficiency, accessibility, and user satisfaction
Qualifications 2+ years of experience in service design research and outputs
2+ years working within cross-functional, Agile product teams
Strong skills in user research, co-design, prototyping, and journey mapping
Experience in change management and organizational design
Ability to work independently and collaboratively in remote and hybrid settings
Strong communication and stakeholder engagement skills
Experience with public sector or government digital transformation projects
Familiarity with human-centred design tools and modern data practices
Experience conducting field research and user interviews in diverse environments
Employment Details Seniority level: Mid-Senior level
Employment type: Contract
Job function: Design, Art/Creative, and Information Technology
Industries: Human Resources Services
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📌 Service Designer (Alberta)
🏢 Pride Global
📍 Alberta