191 Churchill Blvd, Saint John, NB E2K 3E2, Canada

Job Description The YMCA of Southwestern New Brunswick is working hard to address the critical issue’s facing the region; the health crisis, population decline, youth outmigration, and child poverty. At the Y, we are striving to build a diverse and inclusive community where each person is valued for the unique perspectives and contributions they bring.

The Y offers a diverse set of programs at 19 locations in the city and surrounding municipalities. We are a community of 450 employees and 500 volunteers. If you don’t have a Y story yet - now is your opportunity to get involved. We invite you to come to see what the power of belonging can do for you, your career, and your community.

The Client Intake Liaison serves as the primary point of contact for prospective and existing non-Government Assisted Refugee (non-GAR) clients accessing Newcomer Connections services. This position is responsible for welcoming clients, completing comprehensive intake and registration processes, gathering required documentation, conducting NAARS needs assessments, determining program eligibility, and making appropriate internal and external referrals based on each client's unique needs. The Client Intake Liaison works with individuals and families from a wide range of cultural backgrounds and immigration streams, ensuring services are delivered in a welcoming, client-centred, and culturally responsive manner. The position also provides basic orientation to available programs and services, maintains accurate client records, completes required reporting, and follows up with clients to ensure they have successfully accessed referred services and to identify any additional support needs.

The Client Intake Liaison works extensively within Salesforce CRM and iCARE, ensuring accurate and timely data entry, case documentation, service tracking, and reporting in accordance with organizational and funder requirements.



The position maintains intake records and referral tracking while collaborating closely with internal programs and external community partners to ensure coordinated service delivery.

In addition to intake responsibilities, the Client Intake Liaison plays a key role in community outreach and client recruitment. This includes building relationships with local cultural communities, settlement partners, educational institutions, employers, and other community organizations to increase awareness of Newcomer Connections programs and services. The position represents the organization at community events, information sessions, newcomer fairs, and outreach opportunities at locations such as UNB, NBCC, and other community venues. Through proactive outreach and relationship building, the Client Intake Liaison supports increased access to services by identifying eligible clients, promoting available programs, and strengthening community partnerships.

CORE RESPONSIBILITIES

Process and perform all recent client intake requests and inquiries;

Enter new intake information into CRM and iCARE data platforms;

Ensure intake forms are completed and appropriate documents gathered and scanned to CRM;

Develop and conduct needs assessment assets and referrals

Make appropriate internal and external referrals to community resources and program for settlement-related needs;

Create an Atlantic Immigration Program (AIP) Settlement Plan as required for AIP clients

Conduct needs assessments for prospective Non-Permanent Resident clients using the standard government template;

Ensure all resources (brochures, hand-outs, Powerpoint presentations, etc.) for clients are well stocked, current and Y brand compliant;

Collaborate with other teams as needed for a Non-GAR reporting system for tracking client referrals and services delivered as required;





Report all client-related activity on the iCARE database daily as needed;

Work with the Settlement Supervisor to develop and monitor program measurement tools (evaluations) and report on effectiveness in achieving expected outcomes;

Provide regular reports as requested by the Manager, Resettlement & Settlement;

Submit monthly expenses within the mandated deadlines;

Attend all staff meetings;

Perform other duties as assigned by the General Manager, Newcomer and Community Connections.

SKILLS AND QUALIFICATIONS

A Bachelor’s Degree, Community College diploma or similar from an accredited institution;

Knowledge of and experience in marketing and communications;

CRM database experience required;

Heightened sensitivity to the needs of our immigrant community;

A minimum of 2 years work experience in a cross-cultural environment;

Exceptional oral and written communication skills

Exceptional organizational and interpersonal skills

Demonstrated success in building cross-sector relationships

Experience as a volunteer

Ability to work flexible hours

Must be fluent in the English language, knowledge of other languages is a great asset.

Knowledge of Salesforce platform is considered an asset

WHAT WE OFFER

Professional Development:

Ongoing training and skill-building opportunities.

Supportive Environment:

Work with a team that values growth and career progression.

Paid Wellness Days

and uniform allowance.

Benefits:

Eligibility to enroll in the YMCA’s benefits and pension plan.

Competitive Compensation

INTERESTED IN JOINING US? EQUAL OPPORTUNITY COMMITMENT We value the unique perspectives and contributions of each individual and are committed to building an inclusive, diverse workforce.

DUTY TO ACCOMMODATE The YMCA is committed to creating inclusive and accessible environments for all. If you require an accommodation at any stage of the application or employment process, we encourage you to let us know so we can ensure equitable opportunities for all.

#J-18808-Ljbffr

📌 Client Intake Liaison - Settlement Services (Winnipeg)
🏢 YMCA of Southwestern New Brunswick
📍 Winnipeg