Our client, a household name in the Kitchen and Bath sector, has asked us to source a hands‑on Bilingual (French) Customer Service Supervisor to lead and support a team of Associate Product Consultants. This role is critical in ensuring customers receive exceptional service while maintaining product knowledge, warranty standards, and seamless day‑to‑day operations. You'll need prior experience managing a remote team.

DO NOT apply for this job if you are not fluent in French and English!

Bilingual Customer Service Supervisor – Job Details
Up to $93K total compensation, including bonus!

Up to 4 weeks vacation!*

Required to be in the office 1–2 days a week

Benefits on the first day of employment

3% RRSP contributions after 1 year of service, and an additional 5% matching of employee contributions

Bilingual Customer Service Supervisor – Job Responsibilities

Oversee performance and provide mentorship for a team of 15–25 associates

Handle scheduling and maintain accuracy of timecards (Workday/IEX)

Collaborate closely with Contact Center Operations to meet service targets and resolve escalations

Drive team success by setting and monitoring efficiency, cost, and satisfaction goals

Lead and support sales and engagement initiatives that align with business priorities

Ensure compliance with audit requirements and internal procedures

Support team members with advanced customer issues and system troubleshooting (SAP/C4C)





Strengthen communication across internal groups such as Sales, Operations, Quality, and Product Compliance

Introduce and implement process improvements that enhance workflows

Recruit, train, and plan for succession to maintain optimal staffing levels

Promote continuous learning and professional growth for yourself and your team

Take on special projects as assigned and provide backup support to the Consumer Services Manager

Bilingual Customer Service Supervisor – Job Qualifications

Fluency in French and English (written and verbal)

Minimum of 2 years of supervisory experience (call center background preferred)

Post‑secondary education in Business or a related field

Experience in training a “Remote Team” is required

Understanding of contact center tools, systems, and industry trends

Strong communicator and negotiator with the ability to engage at all levels

Consistent leadership presence, both customer‑facing and behind the scenes

Organizational strength and ability to multitask in a fast‑paced environment

Creative, solutions‑oriented approach with strong change management ability

In‑office attendance required 1–2 days a week (or as needed)

If you are ready to take on a leadership role where you can mentor, motivate, and elevate a consumer service team, we’d love to connect.

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Etobicoke, Ontario, Canada

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📌 Customer Service Supervisor (Ontario)
🏢 KIT Recruitment
📍 Ontario