Senior Associate, Learning and Development
161 Bay Street (93021), Canada, Toronto, Ontario

About Capital One Canada
For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About The Role
The Learning & Development team is hiring a Senior Associate, L&D; to support our ambitious Tech Team growth. This is a critical role focused on restructuring and elevating the onboarding experience, as well as addressing all learning and development needs for our newly formed Tech teams. We are looking for a visionary instructional expert who will not only support the design of market‑leading onboarding and learning experiences but also play a critical role in establishing and championing a culture of growth, collaboration, and innovation within our new Tech team. The successful candidate will be absolutely crucial in rapidly scaling our onboarding and integration infrastructure. Your focus will be on ensuring every new associate is equipped for success from day one, seamlessly integrating them into our global technology and company standards. This role demands more than execution; it requires an individual capable of both strategic design and concise, high‑impact delivery within a complex, fast‑moving environment.

Your Responsibilities

Support the structuring of the onboarding program tailored for the ongoing hiring within the newly created Tech team

Develop ongoing learning plans and content to ensure continuous technical and professional upskilling across the Tech organization

Partner closely with Enterprise L&D; points of contact (POCs) and Tech partners to leverage, adapt,



and build upon existing global strategies while fostering strong cross‑border working relationships

Act as the primary L&D; contact for Tech leaders and SMEs to gather information and validate training materials and programs

Support efforts to promote a culture of growth and innovation within Tech teams by creating clear learning paths and development opportunities

Assist the L&D; Manager in implementing strategies designed to drive high levels of engagement and retention among Tech associates

Support internal communications and knowledge‑sharing initiatives to build a strong, unified team identity

Optimize the use of internal learning technologies to ensure seamless content delivery and easy access for all team members

Implement robust evaluation strategies to measure L&D; program effectiveness regarding engagement and team performance

Basic Qualifications

Bachelor’s in Education or Instructional Design; or at least 2 years of experience being a learning experience designer in Financial Services

Preferred Qualifications

Proven ability to quickly develop trusted relationships and navigate networks to find the right people

Strong change management skills

Ability to influence up and across multiple levels

Proven ability to work autonomously in a quick paced environment

Proven ability to execute on multiple projects while maintaining close attention to detail

Excellent analytical, organizational and project management skills

Effective problem solving and strong interpersonal skills





Certified Performance and Learning Professional (CPLP) or similar industry certification

Working at Capital One
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one‑time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station. Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Equal Opportunity and Accommodations
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Contact Information
For technical support or questions about Capital One's recruiting process, please send an email to [email protected].

Listings and Salary
Brampton, Ontario, Canada • CA$70,000.00–CA$90,000.00 • 2 weeks ago

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📌 Senior Associate, Learning and Development (Ontario)
🏢 Capital One
📍 Ontario