Job Overview We are seeking an experienced and driven Commercial Roofing Service Manager to lead our service department. This is a hands‑on leadership position responsible for driving profitability, delivering exceptional customer service, and ensuring secure, high‑quality roofing repairs and maintenance on commercial projects.
Key Responsibilities Lead, train, and supervise the service department team (technicians, foremen, and support staff)
Generate sales through customer relationships, prospecting, and preparing competitive proposals
Oversee all service work from initial call → estimate → repair/maintenance → billing and follow‑up
Schedule and dispatch crews, manage workflow, track job costs, and ensure projects stay on budget
Maintain strong communication with customers, crews, production teams, and management
Enforce strict adherence to company and OSHA safety standards
Recruit, train, mentor, and retain a skilled and dependable service workforce
Monitor department finances: review job costs, approve invoicing, manage receivables, and control budgets
Stay current on roofing systems, materials, codes, and industry best practices
Daily Tasks Meet with technicians to plan the day’s work
Visit job sites to ensure quality and safety
Handle customer calls, perform roof inspections,



and sell service agreements/repairs
Build estimates and proposals
Coordinate material orders and equipment needs
Review time sheets, job costs, and invoices
Required Qualifications Minimum 3 years of commercial roofing production/supervision experience
Valid driver’s license and clean driving record
Strong understanding of commercial roofing systems (TPO, EPDM, Modified Bitumen, Metal, etc.)
Proven safety leadership and knowledge of IHSA regulations
Proficient with technology (phones, tablets, CRM/job management software)
Excellent communication and customer service skills
Fluent in English
Who Succeeds in This Role You’re a natural leader who can motivate crews, close sales, solve problems on the roof, and keep customers happy. You take pride in safety, quality, and running a tight, profitable operation.
If you have a strong roofing background, love leading people, and want to grow with a reputable company, we want to hear from you!
Referrals increase your chances of interviewing at Donpar Roofing by 2x.
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Job Details Seniority level: Mid‑Senior level
Employment type: Full‑time
Industry: Construction

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📌 Roofing Service Manager (Ontario)
🏢 Donpar Roofing
📍 Ontario