Bilingual Insurance Specialist (FR/EN) at Hyundai Capital Canada

This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment process.

Base pay range
$60,000.00/yr - $89,000.00/yr

This range is provided by Hyundai Capital Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibilities
The Senior Insurance Specialist Associate is responsible for managing and overseeing all insurance-related operations, including total loss and credit life claims, insurance deficiency tracking, and ancillary product cancellations. The role ensures accurate processing, compliance, vendor coordination, performance tracking, and supports day-to-day operational requirements across insurance workflows.

Insurance Deficiency

Track lease VINs and ensure accuracy of data files sent to vendors

Execute follow-up actions for insurance-deficient accounts (calls, SMS, email)

Coordinate repossession assignments when required

Produce performance metrics for all follow-up activities

Insurance Claims

Manage relationships with insurance companies to process total loss and physical damage claims

Process Proof of Loss documentation and maintain claim records

Ensure compliance with internal SLAs

Coordinate credit life insurance claims and produce related metrics

Ancillary Products Cancellations

Process ancillary insurance cancellations and rebates with third-party vendors





Collect required metrics from vendors

Support the transition of ancillary cancellation processes in-house

Other Duties

Other duties as assigned

Qualifications

Experience working for an automotive captive finance company with an understanding of lease and loan operations

Experience with insurance companies or involvement in insurance claim processes

Bilingual in English and French (required)

Education & Certification

High school diploma required

Knowledge, Skills, & Abilities

Advanced user of LOS and V8 systems

Strong understanding of auto lease agreements and conditional sales contracts

Subject matter expertise in lease and loan operations

Intermediate to advanced Excel skills

Ability to manage customer interactions and handle inquiries, conflicts, or complaints

Ability to resolve issues without defined processes and identify compliant solutions

Solid prioritization skills to manage multiple tasks efficiently

Ability to work independently with minimal supervision

Ability to transfer knowledge effectively to support team growth

Ability to collaborate across departments and build strong relationships

High level of emotional intelligence with effective conflict-management skills

Hyundai Capital Canada Inc. is committed to acknowledging applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Seniority level
Associate

Employment type
Full-time

Job function
Other

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📌 Bilingual Insurance Specialist (FR/EN) (Manitoba)
🏢 Hyundai Capital Canada
📍 Manitoba