Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, completing personnel evaluations on leads and trainers. Co-ordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensures compliance with all safety policies and procedures and working conditions for the entire operation. Attends safety meetings, team meetings, etc., and other airport forums. Handles all location personnel functions, ensuring proper personnel coverage on a daily basis. Serves as the liaison with airline customers as well as local airport authorities.

Job Responsibilities

Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment

Reporting discrepancies that may exist both functionally and mechanically on the ground support equipment

Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met

Responsible for equipment and ensuring its safe and efficient operating status

Confer with other supervisors and managers to coordinate activities with other departments

Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner

Ability to comply with attendance/tardiness standards

Able to perform under pressure and within fixed time constraints

Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags

Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations

Ensure crews are being briefed before flights on positions to take and how the flight will work





Other duties as assigned

Requirements

Strong understanding of Airline Customer Service

Experience in the Airport Ground Handling business

Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel

Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc.)

A proven track record in supervising a business unit

Experience in operational planning and resource allocation

Working knowledge of GSE maintenance issues

Experience and understanding of commercial issues in aviation

Must have a High School diploma or GED

Must be at least 18 years of age

Capable of processing information in a timely manner

Must have and maintain a Valid Driver's License

Able to proficiently speak, read, and write in English

Basic computer literacy

Previous ramp or airline experience

Must successfully complete all training requirements and maintain certifications throughout employment

Must clear an FBI fingerprint background check

Must successfully complete all required training

Physical Requirements

Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time

Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively

Willing to work outside in all types of weather conditions with exposure to loud noises

Specific Working Hours

Must be able and adaptable to work variable shifts, weekends, and holidays

Specific shifts to be determined

Must be able to work extended hours on short notice during non-routine operations

GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

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📌 Customer Service Supervisor (British Columbia)
🏢 GAT Airline Ground Support
📍 British Columbia