Client Success and Operations Manager
Position: Full Time – $75,000 – $85,000

Reports to: CEO and/or Revenue Operations Lead

About VettyPet
VettyPet is a quick‑growing startup on a mission to modernize how veterinary clinics serve pet parents. Our white‑labeled e‑commerce platform streamlines clinic operations while unlocking new revenue through product and service sales, allowing veterinary teams to focus on delivering exceptional, personalized care. Pet parents gain access to a trusted, vet‑curated marketplace for products, information, and essential services.

We’re building something ambitious, and we’re looking for a sharp, organized, execution‑focused and driven generalist who thrives in early‑stage environments, loves solving real problems for real people, and wants to help shape the future of veterinary care.

The Opportunity
As Client Success & Operations Manager, you’ll be the execution engine supporting our Revenue Operations Lead and founding team. This role blends client success, operational execution, and lifecycle marketing, with a strong focus on detail, follow‑through, and system‑building.

You’ll turn strategy into reality – setting up campaigns, workflows, onboarding experiences, and operational infrastructure that help clinics see value fast and consistently.

This is an ideal role for someone who is an energized self‑starter, works well independently and with a small team, loves ownership, enjoys being the glue between teams, and finds satisfaction in making things run smoothly.

Your Mission
Support clinic growth and retention by building reliable operations, seamless onboarding, and effective lifecycle marketing – while delivering a high‑quality, intuitive experience for pet parents that drives trust, engagement, and repeat usage.

Success Looks Like
Smooth clinic onboarding, engaged pet parents, reliable operations, strong campaign execution, and clinics and pet parents that feel supported, informed, and confident using VettyPet.

What You’ll Do
A. Operations & Client Success (≈60%)




Clinic Onboarding & Support

Own clinic onboarding execution from setup → training → early follow‑up

Execute against defined onboarding workflows, documentation, and training materials

Maintain proactive check‑ins with clinics during onboarding and early lifecycle

Track and report on clinic adoption, usage, and early performance indicators

Success looks like clinics reaching meaningful value quickly and consistently.

Pet Parent Support

Handle escalated customer support requests (email/chat)

Maintain clear communication loops between clinics and VettyPet

Identify recurring issues and surface insights to product and revenue teams

This role improves the system – helps hire for the right full‑time support desk.

Operational Infrastructure

Implement and maintain CRM systems and operational tools

Coordinate product entry teams, timelines, and quality assurance

Own internal workflows for issue resolution and client support

Monitor analytics and flag operational risks or opportunities

Support distributor‑related coordination and operational tasks

This role executes marketing and GTM initiatives in partnership with the Revenue Operations Lead and CEO. Strategy and prioritization are set elsewhere.

Lifecycle Marketing

Execute and maintain email flows and campaigns for pet parents (Klaviyo: retention, education, promotions)

Monitor and report on performance metrics (open rates, CTRs, conversions)

Campaign & GTM Support

Execute campaigns for product launches, seasonal initiatives, and manufacturer promotions

Build and update GTM assets (landing pages, one‑pagers, outreach sequences)

Support referral programs and distributor‑led initiatives





Assist with pipeline follow‑up and CEO‑led outreach execution

Brand & Content Support (Tertiary task – if bandwidth exists)

Maintain VettyPet’s social channels with consistency

Repurpose existing clinic success stories, product updates, and insights

Support execution of CEO thought leadership content

Desired Skills & Experience
Core Skills

Strong operational execution and system‑building ability

High attention to detail and follow‑through

Clear written and verbal communication

Solid marketing execution skills (email, copy, content, basic design)

Comfort working across customer‑facing work and backend systems

Strong project and time management

Experience

3–6 years in operations, marketing, client success, growth, or similar roles

Experience in SaaS, e‑commerce, or marketplace environments

Hands‑on lifecycle marketing experience

Comfortable collaborating with technical and non‑technical teams

Bonus

Experience in veterinary, pet, or healthcare‑adjacent industries

Traits That Will Make You Successful

Operator mindset: You bring order and clarity to complexity

Execution‑focused: You ship, iterate, and improve

High ownership: You see problems and solve them before being told to

Builder energy: You enjoy early‑stage environments

Empathy‑driven: You genuinely care about veterinarians and pet parents

Why Join VettyPet?

High‑impact role with meaningful impact

Direct collaboration with the CEO and Revenue Operations Lead

Build systems that will scale with the company

Work at the intersection of e‑commerce, healthcare, and pet wellness

This role is expected to grow in scope and compensation as the company scales and responsibilities expand.

Compensation

Salary: $75,000 – $85,000 (based on experience)

Seniority level
Mid‑Senior level

Employment type
Full‑time

Job function
Management and Manufacturing

Industries
Veterinary Services

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📌 Client Success & Operations Manager (Saskatchewan)
🏢 VettyPet
📍 Saskatchewan