Join us as the North American Customer Fulfillment Leader and make a lasting impact in Veolia! We're seeking a dynamic leader to shape the future of customer experience while contributing to a more sustainable world.

As our North American Customer Care Leader, you'll inspire and lead a talented team of 50 professionals, including Team Leads, Supervisors, Escalation Specialists, and Fulfillment Specialists, dedicated to delivering exceptional customer service. This high‑visibility role offers tremendous growth potential and the chance to manage over $40MM in monthly revenue while building strategic partnerships across the organization. You'll be instrumental in coordinating fulfillment across logistics, plants, and suppliers, while implementing process improvements that enhance our global operations.

Your mission will be to transform our customer fulfillment function into a world‑class operation by:

Fostering excellent relationships with regional business partners and stakeholders

Developing innovative solutions that enhance customer experience

Building and maintaining the team’s reputation as a trusted business partner

Leading strategic initiatives that drive operational excellence

Creating a culture of continuous improvement and employee development

Championing process enhancement projects with global impact

Establishing best practices in customer service delivery

You’ll be the driving force behind:





Customer Master Data Management

Customer contract management

Regional and global projects

Qualifications

Bachelor’s degree or equivalent

Minimum of 5 years experience leading customer service/fulfillment teams

Demonstrated high emotional intelligence and exceptional relationship‑building and communication skills

Ability to act as a change agent

Experience with SAP, SFDC, Esker

Commitment to environmental sustainability

Ability to travel approximately 10%

Additional information

Life Insurance

Paid Time Off

Paid Holidays

Flexible Spending & Health Saving Accounts

AD&D; Insurance

Disability Insurance

Tuition Reimbursement

Disclaimer: The salary, other compensation, and advantages information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of Veolia, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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📌 NORAM Customer Care Leader (Ontario)
🏢 Veolia | Water Tech
📍 Ontario