Our client is seeking an experienced Inside Sales Supervisor to oversee sales administration activities, support internal and external customers, and lead a high-performing inside sales team. This is a hands‑on leadership role for someone who can balance team management, process improvement, customer support, and commercial coordination within a technical manufacturing environment.

The role
The successful candidate will be responsible for monitoring sales performance, improving internal processes, supporting quoting and order activity, and ensuring a strong level of service across the customer journey. This person will work cross‑functionally with sales, supply chain, finance, production, and other internal teams to improve communication, streamline workflows, and help deliver business goals.

Key responsibilities

Lead and support the inside sales team, setting expectations and driving performance

Ensure policies, procedures, and best practices are followed across the department

Support continuous improvement across quoting, order processing, claims, and related sales administration activity

Monitor KPIs, sales activity, and performance data to identify areas for improvement

Help resolve customer issues in a timely and qualified manner

Maintain accurate and up-to-date pricing information in line with company policy

Improve order lifecycle processes to increase efficiency and service levels





Communicate regularly with outside sales teams and customers regarding pricing, delivery, order status, claims, and market information

Build strong working relationships across sales, supply chain, finance, marketing, production, and related functions

Coach, develop, and motivate team members while supporting wider strategic and operational objectives

Requirements

Bachelor’s degree in Business, Management, or a related field, or equivalent relevant experience

4+ years of experience in sales and/or manufacturing environments

Previous supervisory or team leadership experience

Strong knowledge of industrial, technical, or manufacturing‑led sales processes

Excellent communication and organisational skills

Strong analytical ability and confidence reviewing sales and performance data

Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook

Ability to work under pressure, manage deadlines, and maintain a high standard of customer service

Able to work independently and take ownership of responsibilities

Preferred

Master’s degree in Business, Management, or a related field

6+ years of experience in sales and/or manufacturing environments

Exposure to engineering, finance, or production management within a manufacturing or industrial setting

Bilingual capability may be advantageous depending on location

#J-18808-Ljbffr

📌 Inside Sales Supervisor (Quebec City)
🏢 Kensington360
📍 Quebec City