WHAT IS THE OPPORTUNITY?

As a Senior ServiceNow Discovery & Service Mapping Engineer, you’ll play a pivotal role in designing, implementing, and optimizing ServiceNow’s Discovery and Service Mapping solutions. This role is critical to enhancing our IT service delivery by automating asset tracking, mapping service dependencies, and ensuring accurate CMDB (Configuration Management Database) integrity. You’ll collaborate with cross-functional teams to transform raw infrastructure data into actionable insights, enabling proactive incident management and strategic decision-making.

WHAT WILL YOU DO?

Design, configure, and deploy ServiceNow Discovery (MID Server) and Service Mapping solutions to automate the identification of IT assets, applications, and service dependencies.

Troubleshoot discovery/mapping issues, resolve data inconsistencies, and ensure compliance with RBC’s IT governance standards.

Collaborate with stakeholders and support teams to align solutions with business objectives

Document technical processes, create training materials, and mentor junior team members.

WHAT DO YOU NEED TO SUCCEED?

Must have

You have a strong background as a System Engineer/Analyst OR

You have experience with ServiceNow CMDB OR

You have experience with ServiceNow Discovery

Nice-to-have:

ServiceNow Certified Implementation Specialist (CIS) – Discovery

ServiceNow Certified Systems Administrator (CSA)

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other,



reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training

Opportunity to achieve great success and grow your career with RBC

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work #TECHPJ

Job Skills

Application Development, Application Testing, Critical Thinking, Detail-Oriented, Group Problem Solving, Multi-Level Communication, Standard Operating Procedure (SOP), System Applications, System Integration Testing (SIT), Technical Writing

Additional Job Details

Address

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

TECHNOLOGY AND OPERATIONS

Job Type





Regular

Pay Type

Salaried

Posted Date

2026-04-17

Application Deadline

2026-08-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and chance for all.

Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

📌 Senior ServiceNow Discovery & Service Mapping Engineer (Toronto)
🏢 Royal Bank of Canada
📍 Toronto