Contract: September 22, 2026 – March 31, 2027

Openings: 2

About the Role

We are seeking a Senior Software Developer – CRM with solid hands-on experience in Microsoft Dynamics 365 Case/Customer Management . The successful candidate will be responsible for designing, developing, configuring, customizing, integrating, testing, and supporting complex CRM applications within an Agile delivery environment.

Key Responsibilities

- Design, develop, configure, customize, and implement Microsoft Dynamics 365 CRM solutions.
- Develop and maintain Case/Customer Management applications, workflows, business rules, forms, views, entities, and fields.
- Translate business and technical requirements into working, tested CRM applications.
- Develop and execute unit tests, troubleshoot defects, perform root-cause analysis, and resolve technical issues.
- Work with Dataverse/CDS, Data Entities, APIs, Power Automate, Power Apps, Power Pages, Power BI, and SharePoint Online .
- Design and implement integrations between Dynamics 365 and other enterprise applications and systems.
- Support integrations involving middleware, gateways, GIS technologies, and APIs .
- Develop and maintain JavaScript-based customizations and solutions.
- Implement CRM security, user profiles, access controls, auditing, and related security measures.
- Support CI/CD processes, Azure DevOps repositories and pipelines, and CRM deployments across development, testing, staging, and production environments.
- Participate in solution design, architecture discussions, technical walkthroughs, PoCs, defect resolution, and production support.
- Collaborate with Business Analysts, Technical Leads, QA, business stakeholders, and other IT professionals throughout the SDLC.
- Prepare technical documentation, deployment packages, release documentation, and knowledge-transfer materials.




- Provide post-implementation support and assist with performance tuning and troubleshooting.
- Work within Agile methodologies and meet project milestones and delivery timelines.

Must-Have Qualifications

- 6+ years of hands-on experience with Microsoft Dynamics 365 CRM , specifically Case/Customer Management design, development, configuration, customization, and implementation.
- 5+ years of experience with Dynamics 365 Cloud , including Dataverse/CDS, workflows, dynamic forms, Data Entities, and APIs.
- 5+ years of experience with Power Automate.
- 5+ years of experience with Microsoft Power Apps/Power Pages and integration with Dynamics.
- 5+ years of experience with Microsoft SharePoint Online and integration with Dynamics.
- 3+ years of experience designing and implementing Dynamics 365 CRM solutions in large enterprise environments.
- 3+ years of experience with Dynamics 365 security , including user profiles, auditing, and access controls.
- Strong experience with JavaScript and CRM application development.
- Experience with Azure Cloud, Azure DevOps, CI/CD, and deployment pipelines .
- Experience integrating Dynamics 365 with enterprise systems and/or GIS technologies.
- Strong understanding of SDLC and Agile methodologies .
- Excellent analytical, problem-solving, communication, and collaboration skills.

Nice to Have

- Experience with Power BI dashboard development and Dynamics integration .
- Experience integrating Dynamics 365 with Esri ArcGIS Portal and/or ArcGIS Online .
- Experience with middleware and gateways.
- Knowledge of AODA and accessibility standards.
- Experience in public sector or large enterprise environments.
- Experience conducting technical design walkthroughs and knowledge-transfer sessions.

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

📌 Senior Software Developer – CRM (Microsoft Dynamics 365) (Toronto)
🏢 BITS Recruiting
📍 Toronto