Be a part of Rivian’s mission as a Product Guide III, where your main responsibility is to create memorable customer experiences and showcase our electric vehicles. This role thrives on enthusiasm and customer engagement.
As a Product Guide III, you will engage with our community and provide extraordinary customer service that reflects the Rivian brand's values. Your role involves understanding customer needs, conducting vehicle demonstrations, and ensuring a delightful experience from inquiry to delivery. Achieving commercial objectives and cultivating community connections will be key aspects of your duties.
Key Responsibilities:
• Welcome and educate customers with engaging interactions
• Track and achieve performance metrics related to customer engagement




• Provide personalized demonstrations and vehicle deliveries
• Uphold high standards of presentation and service quality
• Perform operational tasks, including event support
Requirements:
• 2+ years of experience in customer service or sales
• High school diploma or equivalent is a must
• Willingness to work flexible hours for customer support
• Valid driver's license with transparent record required
• Familiarity with CRM and POS software preferred
Join Rivian in delivering exceptional customer experiences and showcasing the future of adventure.
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📌 Engaging Product Guide III Role at Rivian (Toronto)
🏢 Rivian
📍 Toronto