Service Advisor- Fredericton, NB

~Be Part of the Wonder Auto & Tire Team

Join the team at Wonder Auto & Tire, part of Shift Auto Group—one of Atlantic Canada's fastest-growing automotive organizations with multiple locations across New Brunswick.

This is more than a Service Advisor position—it's an opportunity to build lasting relationships with customers, work alongside a great team, and play an important role in delivering an exceptional automotive service experience.

What You'll Do

As a Service Advisor, you'll be a key connection between our guests and the Service Team, ensuring every customer receives a professional, friendly, and seamless experience. You'll help customers understand their vehicle's maintenance and service needs while coordinating appointments and supporting the team in delivering outstanding service.

Responsibilities include:

- Welcoming and assisting customers while creating a positive service experience
- Scheduling convenient appointment times and managing customer bookings
- Confirming recommended maintenance and services due with customers
- Communicating clearly with customers regarding their vehicle's service and maintenance needs
- Assisting customers and businesses with parts, tires, and accessory needs
- Managing customer inquiries through phone, email, and in-person interactions
- Following up with customers after their service visit to ensure we exceeded their expectations
- Maintaining accurate customer and service records
- Working closely with Technicians and other members of the Service Team to support an efficient workflow




- Helping identify opportunities to provide additional maintenance, tire, parts, and service solutions
- Supporting a clean, organized, and professional service environment
- Contributing ideas and helping continuously improve the customer experience
- Taking on other responsibilities that support our guests and the Service Team

What We're Looking For The ideal candidate:

- Has exceptional customer service and communication skills
- Is friendly, approachable, and genuinely enjoys helping people
- Is organized, detail-oriented, and able to manage multiple priorities
- Thrives in a busy, fast-paced, customer-focused environment
- Is comfortable using computers and learning new software and systems
- Has strong problem-solving and multitasking abilities
- Demonstrates reliability, accountability, and a positive team-first attitude
- Is confident communicating with customers and building lasting relationships
- Has a willingness to learn and grow within the automotive industry
- Previous automotive or Service Advisor experience is an asset, but not required
- A valid driver's license is an asset

If you have strong customer service skills, a positive attitude,



and a genuine desire to help people, we encourage you to apply—even if you don't have previous automotive experience.

Compensation & Benefits We offer a competitive compensation package designed to reward excellent performance and provide opportunities for career growth.

Compensation

- $19–$23 per hour
- Monthly bonus incentive plan designed to reward high-performing employees
- Potential annual earnings of $55,000–$70,000

Additional benefits include

- Comprehensive health and dental benefits
- Medical and health coverage
- Ongoing training and professional development
- Career growth opportunities throughout Shift Auto Group
- Employee recognition and performance incentives
- Supportive, collaborative team environment
- No scheduled nights or weekends

Why Join Wonder Auto & Tire? At Wonder Auto & Tire, we're focused on more than servicing vehicles—we're focused on taking care of people.

You'll join a team that values teamwork, great communication, new ideas, and going the extra mile for our customers. With multiple Wonder Auto & Tire locations and the support of Shift Auto Group, there are opportunities to build your skills, grow your career, and make a real impact.

At Shift Auto Group, our common purpose is simple:

"We create lasting relationships by providing the finest automotive experiences anywhere."

If you're organized, energetic, customer-focused, and ready to join a team that puts people first, apply today! We're excited to meet you.

📌 Service Advisor (Fredericton)
🏢 Wonder Auto u0026 Tire
📍 Fredericton