Lead a dedicated team to deliver exceptional employer services at the Healthcare of Ontario Pension Plan (HOOPP). Focus on service excellence and continuous improvement in a supportive environment.As the Manager, Employer Services, you'll play a critical role in managing front-line support for over 870 employers in Ontario's healthcare sector. Your leadership will ensure that your team provides top-notch service, while focusing on personal development and streamlined processes. Engagement with stakeholders is key to resolving escalations and fostering a positive service experience.Key Responsibilities:
- Manage and coach a front-line service team
- Monitor team productivity and provide ongoing feedback
- Support team through performance reviews and development plans
- Oversee onboarding processes for recent team members
- Ensure adherence to established service level agreementsRequirements:
- 7 years of experience in financial services
- 1-2 years in a leadership role
- Strong communication and analytical skills
- Proven commitment to client service delivery
- Ability to navigate a changing environmentEmpower your team and drive service excellence within HOOPP’s Employer Services Department.#J-18808-Ljbffr

📌 Manager Of Employer Services At Hoopp (Toronto)
🏢 HOOPP
📍 Toronto