Job Title: ServiceNow Technical Consultant Lead – ITOM

Location: Remote

Contract: 12 months solid possibility of extension

Required Qualifications:

- 7+ years of ServiceNow platform experience, including enterprise-scale implementations.
- 5+ years of hands-on experience implementing and supporting ServiceNow ITOM solutions.

Solid expertise in:
- Discovery
- Service Mapping
- CMDB / CSDM
- MID Server
- Event Management / ITOM Health
- Experience configuring Discovery credentials, schedules, patterns, probes, and sensors.
- Strong knowledge of infrastructure environments including servers, networks, databases, cloud platforms, and enterprise applications.
- Experience integrating ServiceNow with external platforms using REST APIs, SOAP APIs, IntegrationHub, and related integration methods.
- Strong scripting and development experience using JavaScript and ServiceNow APIs.
- Experience troubleshooting highly complex technical issues across ServiceNow modules and integrations.

Key Responsibilities

- Lead the technical design, configuration, implementation, and support of ServiceNow ITOM solutions.
- Provide hands-on development, configuration, troubleshooting,



and optimization within the ServiceNow platform.

Lead and deliver implementations involving:
- Discovery
- Service Mapping
- CMDB / CSDM
- Event Management / ITOM Health
- MID Server infrastructure
- Design and configure Discovery schedules, credentials, patterns, probes, sensors, and integrations.
- Develop and maintain CMDB architecture, governance, data quality, reconciliation rules, and CI relationship models.
- Configure and optimize Service Mapping to accurately represent business and application services.
- Design and implement integrations between ServiceNow and third-party monitoring, infrastructure, cloud, and enterprise platforms.
- Troubleshoot complex ServiceNow technical issues related to Discovery, CMDB, MID Servers, integrations, and platform performance.
- Collaborate with architects, developers, infrastructure teams, business analysts, and client stakeholders to define and deliver technical solutions.
- Lead technical workshops, requirements gathering sessions, solution design reviews, testing, deployments, and production stabilization activities.

📌 Servicenow Developer ITOM (Canada)
🏢 Experis Canada
📍 Canada