Job Title: ServiceNow Solution Architect

Location: Remote 100% (Canada)

Duration : Contract

Overview

We are seeking an experienced ServiceNow Solution Architect to assess and optimize our ServiceNow platform. The ideal candidate will conduct audits of existing tickets, workflows, and processes, identify opportunities to simplify and standardize operations, and develop a roadmap for AI-driven automation and zero-touch service management.

Client note: We would need a Architect-level ServiceNow candidate to know the intricacies of doing ServiceNow ticket and workflow audits, and reduce / justify / eliminate the 1000s of processes, using ServiceNow-AI or similar zero-touch strategy

Key Responsibilities

- Audit existing ServiceNow tickets, workflows, and processes.
- Identify redundant, duplicate, or outdated workflows and recommend consolidation or elimination.
- Design scalable, standardized ServiceNow workflows and governance.
- Leverage ServiceNow AI (Now Assist, Predictive Intelligence,



Virtual Agent) and automation to improve efficiency.
- Develop a zero-touch service management strategy to reduce manual intervention.
- Collaborate with business and IT stakeholders to deliver platform improvements.

Required Skills

- 15+ years of ServiceNow experience with recent experience as a ServiceNow Architect.
- Solid expertise in ServiceNow ITSM, Flow Designer, Service Catalog, CMDB, and workflow design.
- Proven experience conducting workflow/process audits and platform rationalization.
- Experience with ServiceNow AI, automation, and ITIL best practices.
- Excellent stakeholder management and communication skills.

Preferred

- ServiceNow Certified Technical Architect (CTA) or other ServiceNow certifications.
- Experience with enterprise ServiceNow transformations and AI-driven automation.

📌 ServiceNow Solution Architect (Canada)
🏢 Tekfortune
📍 Canada