Shift Supervisor – Server

Harbour House Tap & Kitchen

We are looking for an experienced, reliable, and motivated Shift Supervisor – Server to join our team. This is a hands-on leadership position designed for someone who enjoys serving, wants to continue earning tips, and is ready to take the next step toward restaurant management.

The Shift Supervisor will work primarily as a server, taking their own section and earning tips, while also helping oversee the restaurant and support the team during their scheduled shifts. This is not a traditional management position where you are removed from the floor — you will be actively serving guests while helping ensure the entire shift runs smoothly.

For the right person, our goal is to develop this position into a future management role with increased responsibility as they demonstrate strong leadership and operational skills.

Responsibilities

- Serve guests and manage your own section while earning tips
- Help lead and support FOH staff throughout the shift
- Act as a point person for staff questions and minor issues when management is not immediately available
- Help coordinate seating, sections, breaks, side duties, and closing responsibilities
- Monitor service standards and ensure guests are receiving friendly, attentive and efficient service
- Assist with resolving guest concerns before they escalate
- Communicate effectively with the kitchen and FOH teams
- Help ensure opening, closing and cleaning standards are completed properly
- Encourage teamwork and step in where needed during busy periods
- Help maintain a positive,



professional and accountable work environment
- Communicate shift concerns, staffing issues and guest feedback to management
- Learn additional operational and management responsibilities as the role develops

Who We're Looking For The ideal candidate is someone who is already a strong server but naturally finds themselves helping organize the floor, supporting coworkers and solving problems.

You should be

- An experienced and confident server
- Reliable and comfortable taking responsibility for a shift
- Friendly and professional with guests
- Able to lead coworkers respectfully while still working alongside them
- Calm and solution-focused during busy services
- Comfortable addressing problems rather than ignoring them
- Organized with strong communication skills
- Interested in learning the operational side of the restaurant
- Looking for an opportunity to grow into restaurant management

Growth Opportunity This position is intended to be a stepping stone into management. We are looking for someone we can invest in, train and gradually give additional responsibility to.

You'll have the opportunity to learn more about staff leadership, guest recovery, opening and closing procedures, shift management, restaurant operations and other management responsibilities while continuing to work serving shifts and earn tips.

If you're a robust server who is ready for more responsibility — but still enjoys being on the floor and interacting with guests — this could be a great next step.

Pay: $18.00-$20.00 per hour

Work Location: In person

📌 Shift Supervisor (Lefroy)
🏢 Lefroy Harbour Resort
📍 Lefroy