SUMMARY
The Account Manager is responsible for growing an established territory and customer base by developing and growing relationships and business within existing accounts. This individual calls on engineers, maintenance, purchasing and others to determine their needs. Working collaboratively with their colleagues has a focus on building strong customer relationships and their profitability to drive both the customer’s and the company’s success.

DUTIES AND RESPONSIBILITIES

Achieving sales and profit goals by developing and retaining existing customers and by developing business opportunities for growth within these accounts

Drives profit margin and the customer success

Schedule and conduct Quarterly Business Reviews (QBR) with customers

Build and maintain an opportunity pipeline within existing customers to support revenue and territory growth goals within existing customers

Well versed on clearly articulates the DGI Story to customers

Brings in internal partners and leverages their expertise; as well as the tools and resources needed

Build and maintain robust relationships with internal and external customers; building rapport and providing quick responses to inquiries.

Build and maintain an opportunity pipeline to support revenue and territory growth goals within existing customers

Utilizing a consultative selling technique, regularly make sales calls with current customers to maintain and grow the partnership; offer add-ons and products that may benefit the customer, suggestive alternative product solutions, introduce new items, demonstrates product features and uses and answers questions regarding product applications

Generate and follow up on quoting activity and proposals, following up, negotiating terms and closing deals

Identify,



present and document productivity gains and cost savings opportunities to exceed customer’s goals

Cultivate and maintain solid, long-term relationships with customers and suppliers

Identify and help to develop strategies to grow business and forecast revenue

Assist and resolve customer requests and/or problems in a prompt and professional manner

Organizing and conducting training sessions for customers as well as introduce and demonstrate new products

Report competitive conditions, observed customer financial weakness and customer feedback to management

May perform replenishment duties for vending machines at their assigned customer Accounts

Work closely with suppliers to secure mutual business through joint sales calls

Attend sales, product and other branch/company meetings

Other duties as assigned

Reports to the District Sales Manager, Regional Sales Manager or VP of Sales

SKILLS AND EXPERIENCE REQUIRED

Compensation: $80,000 plus bonus

Minimum 5+ years outside sales experience preferred

Metalworking/industrial/MRO experience required

Strong business acumen; self-starter and team player

Proven track record in meeting sales goals, account retention and account penetration (expanding sales within active accounts)

Excellent and proven experience in territory planning and project management

Maintains a calm steady presence and works well under pressure

Strong attention to detail and highly organized





Excellent and proven experience in time management skills including the ability to manage multiple tasks, meet aggressive deadlines and execute on agreed upon sales metrics

Automated Procurement Systems (e.g. industrial vending) experience preferred

Demonstrated ability to resolve problems and develop action plans

Experienced in utilizing MS Office Suite (Word, Outlook, Excel, PowerPoint, Teams); previous experience with RubberTree, Phocas and ValueDocs preferred

Excellent interpersonal, oral and written communication skills to include presenting and negotiating skills

Valid driver's license and ability to travel often in the assigned territory

Passionate, Adaptable, Customer Focused and Teamwork oriented

Strong sense of urgency and accountability

High school diploma or equivalent is required; 2- or 4-year college degree preferred

PHYSICAL/MENTAL REQUIREMENTS:

Requires prolonged sitting, standing, bending and walking

Moderate to heavy use of hands in grasping, repetitive hand movement and finger coordination in keeping records and using a keyboard

Speech and hearing to communicate effectively in group settings, one-on-one, and by telephone

High level of concentration, confidentiality and organization

Must be able to occasionally lift 50 pounds

REMOTE/HYBRID WORK REQUIREMENTS

Reside in Canada.

Have access to high-speed reliable internet (with a minimum of 50 mbps for download speed and 50 mbps for upload speed).

Have a quiet, dedicated workspace free from distraction.

For more details, see the Work from home Policy in the Employee Handbook.

This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

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📌 Account Manager (Alberta)
🏢 DGI Supply
📍 Alberta