Join a dynamic financial institution as a Support Analyst, dedicated to maintaining AWS-based APIs that drive mortgage application workflows. Focus on incident management and production support in a cooperative setting. In this role, you'll own production support initiatives, working closely with teams to triage and resolve issues swiftly.

Your robust organizational skills will help manage a high volume of incidents, while your expertise in AWS settings and API troubleshooting will be utilized extensively. You'll also enhance communication with engineering teams to streamline resolution flows effectively. Key Responsibilities:
Lead incident management for production support
Triage and manage issues across applications
Monitor the ongoing production backlog
Investigate incidents for root cause analysis
Provide reporting on incident trends and types Requirements:
Proven experience in production support roles
Familiarity with AWS cloud technologies
Understanding of API functions and issues
Ability to work with interconnected systems
Robust communication and reporting skills Utilize your skills to ensure smooth operations within the lending technology team.

📌 Incident Management Analyst In Financial Tech Toronto (Canada)
🏢 Releady
📍 Canada