RQ00187 - ServiceNow / ITOM Specialist

6-month contract - possible extension

3 days onsite/2 days remote (subject to HM's discretion) -277 Front Street West

Project Description
We are seeking a highly skilled ServiceNow Discovery Engineer / ITOM Specialist with strong Software Asset Management (SAM) and Hardware Asset Management (HAM) experience. This role is responsible for designing, implementing, and optimizing advanced Discovery and Service Mapping solutions to ensure accurate, reliable CMDB population while directly supporting SAM, HAM, and ITOM maturity across on‑premises and cloud environments.

Key Responsibilities

Design, configure, and manage MID Servers to support secure, scalable discovery operations using ServiceNow

Develop and maintain custom Discovery probes, sensors, and patterns for accurate identification and classification of infrastructure components using ServiceNow

Ensure high‑quality CMDB population to support SAM and HAM use cases, including data accuracy, completeness, normalization, and lifecycle alignment using ServiceNow

Implement and support Service Mapping to accurately map application services and dependencies (required) using ServiceNow

Leverage Discovery data to improve software normalization, entitlement accuracy, compliance, and audit readiness (SAM) using ServiceNow

Support hardware lifecycle visibility, normalization, and governance through reliable Discovery outcomes (HAM)

Integrate ServiceNow Discovery with third‑party tools and platforms to enhance automation and data enrichment

Apply strong knowledge of network protocols (SSH,



SNMP, WMI, HTTP/HTTPS, etc.) to troubleshoot and optimize discovery processes

Configure and manage credential‑based access for secure discovery across multiple platforms

Collaborate with infrastructure, cloud, security, ITAM, and architecture teams to align Discovery, SAM, and HAM with enterprise standards

Monitor and continuously improve Discovery and Service Mapping coverage, success rates, and data quality

Support CMDB, SAM, and HAM governance, best practices, and maturity initiatives

Required Qualifications

Proven experience implementing ServiceNow Discovery and ITOM solutions

Strong hands‑on experience with:

MID Server configuration and management

Custom Discovery probes, sensors, and pattern development (required)

Service Mapping implementations (required)

Strong scripting experience using JavaScript, PowerShell, and/or Shell (required)

Demonstrated experience supporting SAM and HAM processes using Discovery and CMDB data

Deep understanding of network protocols and infrastructure technologies

Experience with on‑premises and cloud discovery (AWS, Azure, and/or GCP)

Strong knowledge of CMDB data models, CSDM, and ITAM best practices





Experience integrating ServiceNow with external systems and tools

Excellent problem‑solving and troubleshooting skills

Certifications (Required – one or more)

ServiceNow Discovery Certification

ServiceNow ITOM Certification

ServiceNow SAM Certification

ServiceNow HAM Certification

Desirables

Knowledge of Event Management or other ITOM modules

Familiarity with enterprise architecture frameworks

Soft Skills

Strong analytical mindset with attention to detail (required)

Automation‑focused and continuous improvement approach (required)

Robust communication and stakeholder management skills

Must Haves

5+ years experience designing, configuring, and managing MID Servers to support secure, scalable discovery operations using ServiceNow

5+ years experience developing and maintaining custom Discovery probes, sensors, and patterns for accurate identification and classification of infrastructure components using ServiceNow

5+ years experience ensuring high‑quality CMDB population to support SAM and HAM use cases, including data accuracy, completeness, normalization, and lifecycle alignment using ServiceNow

5+ years experience implementing and supporting Service Mapping to accurately map application services and dependencies (required) using ServiceNow

5+ years experience applying strong knowledge of network protocols (SSH, SNMP, WMI, HTTP/HTTPS, etc.) to troubleshoot and optimize discovery processes using ServiceNow

#J-18808-Ljbffr

📌 ServiceNow / ITOM Specialist (Ontario)
🏢 Source Code
📍 Ontario