Become a key player as a Guest Services Shift Manager in gaming! Provide exceptional service while leading a energetic team in an exciting atmosphere.

This significant role involves overseeing Guest Services and Tables operations, ensuring compliance with regulations and executing marketing strategies. You will provide mentorship and support to staff while resolving customer issues and maintaining a high-performance environment. The position requires solid organizational skills and a focus on accuracy and detail.

Key Responsibilities:
• Mentor team and evaluate performance in guest services
• Resolve customer experience escalations effectively
• Ensure adherence to regulatory requirements
• Plan and execute marketing promotions




• Track performance of games and assist in coordination

Requirements:
• 5+ years in gaming with at least 3 years of supervision
• Proven leadership and problem-solving abilities
• Preferred post-secondary education in relevant fields
• Competency with office PC applications is essential
• Ability to obtain gaming registration certification

Lead your team to success and enhance the guest experience through superior management and service.
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📌 Experienced Guest Services Supervisor For Gaming Operations Ontario
🏢 Gateway Casinos
📍 Ontario