Employment Opportunity: Retail Associate

Are you passionate about sport, movement, and helping people return to what they love? Group23 Sports Medicine is seeking a Sports Medicine Retail Associate to join our team. Working within a collaborative sports medicine clinic, you'll help patients and athletes select braces, supports, recovery products, and rehabilitation equipment while supporting retail operations and delivering an exceptional patient experience.

This role is ideal for individuals with knowledge of anatomy, exercise, rehabilitation, sport performance, fitness, healthcare, or related fields, combined with strong customer service skills and a passion for helping people achieve their health and performance goals.

What We Offer

Join a team trusted by Calgary's best athletes and professional sports organizations, including the Calgary Flames, Calgary Stampeders, and Hockey Canada. At Group23, you’ll be a part of a dynamic, supportive environment where growth and well-being are our priority.

Some of our benefits

- Inspiring teammates and work environment
- A culture that empowers you to excel
- A flexible group benefits package
- The chance to grab tickets to see your favourite team in action
- An environment of achievers - work at WinSport, the home of the 1988 Olympics and current home of future Olympians and enjoy WinSport tenant discounts

Position Summary The Sports Medicine Retail Associate is responsible for delivering a seamless and professional retail and patient experience within Group23 clinics. This role supports retail operations, inventory management, and e-commerce fulfillment while assisting patients with product selection and basic brace fitting. Working closely with clinical and administrative teams, the Retail Associate ensures retail services are aligned with patient care, contributing to an efficient clinic environment and a high standard of service in support of Group23’s purpose, mission, and values.

Duties and Responsibilities

Patient & Customer Experience

- Support Group23's patient-centered care model by delivering a professional, informative, and consistent retail experience
- Provide exceptional customer service to patients, athletes, and visitors in a clinical setting
- Assist patients in selecting appropriate braces, supports, recovery products, and rehabilitation equipment, ensuring alignment with clinician recommendations where applicable
- Assist patients with product selection, ensuring alignment with clinician recommendations where applicable
- Perform over-the-counter brace fittings and provide product guidance within scope




- Collaborate with physiotherapists and clinic staff to support patient care and product needs
- Maintain professionalism, discretion, and confidentiality in all patient interactions
- Act as a culture carrier, modelling Group23's purpose, mission, and core values

Sales & Transactions

- Accurately process transactions using POS systems and maintain proper documentation
- Open and close the retail area, including cash handling, balancing, and daily setup/tear-down
- Maintain accurate records related to sales and transactions
- Support off-site or event-based sales opportunities as assigned

Inventory Management

- Monitor inventory levels and advise leadership of critically low stock
- Receive, organize, and restock inventory
- Support inventory counts and reconciliation processes
- Identify and resolve discrepancies in inventory, transactions, or orders
- Provide suggestions for inventory improvements based on patient needs and sales trends

Retail Space & Product Standards

- Maintain a clean, organized, and well-stocked retail space aligned with clinic standards
- Develop and maintain a solid working knowledge of all clinical retail products, including braces, supports, and therapy-related items and their applications to confidently support informed recommendations
- Ensure required products are available and accessible to support clinicians
- Address customer concerns or escalate issues appropriately to management

E-Commerce & Order Fulfillment

- Support e-commerce operations, including order processing, packaging, and pickup coordination
- Ensure accuracy and timeliness of online orders
- Maintain accurate records related to inventory movement and e-commerce orders
- Coordinate with clinic staff to ensure smooth patient pickup experiences and timely follow-up on orders

Knowledge, Skills, and Abilities (KSAs)

Knowledge

- Understanding of Group23’s purpose, values, services, and how retail supports the overall patient experience
- Familiarity with privacy, confidentiality, and IPAC/OHS standards relevant to clinic-based retail environments
- Working knowledge of point-of-sale systems, inventory tracking, and retail documentation
- General understanding of human anatomy to support product use and over-the-counter brace fitting
- Comfort with in-store and online retail operations,



including order processing and product handling

Skills

- Excellent verbal, written, and interpersonal communication skills, with professionalism in all interactions
- Strong customer service and relationship-building skills, adaptable to different personality types
- Accurate keyboarding, data entry, and record keeping, including reporting on key performance indicators
- Strong planning, organization, and attention to detail in transactions, inventory, and order processing
- Proficiency with POS systems and basic computer software in a fast-paced environment

Abilities

- Foster a positive work culture aligned with Group23’s purpose and values
- Work independently while managing daily responsibilities in a fast-paced environment
- Collaborate effectively with clinical and administrative teams
- Maintain high energy, enthusiasm, and a solutions-based approach to patient interactions
- Maintain a high level of confidentiality and adapt quickly to new knowledge and systems

Qualifications

- High school diploma required; post-secondary education or studies in kinesiology, fitness, sport, or a related field is preferred.
- 2–3 years of experience in retail, customer service, healthcare, fitness, or another client-facing environment is considered a strong asset.
- Experience handling cash, POS systems, and daily retail operations
- Knowledge of human anatomy, movement, injury recovery, exercise, rehabilitation, or sport performance gained through education, work experience, or personal involvement would be beneficial for success in this position.
- Training in privacy for healthcare environments, POS systems, and product/brace fitting provided upon hire
- Police Information Check required upon hire and as requested

About Us Group23 is a full-service sports medical clinic offering timely assessment, diagnosis, treatment planning, and rehabilitation of sport and exercise-related health conditions. We believe patients are more than their symptoms. We believe in a biological, psychological, social, and spiritual approach to care. Through our unique Patient Health Journeys, we will be with our patients every step of the way!

Group23 does not consider itself just another sport medicine clinic. To that end, we feel strongly that a critical starting point for all our workers is that they agree with and are excited by our core purpose and mission. We want everyone to believe that sport medicine at Group23 can and will be done better than anywhere else in the province.

Recruitment Process

We thank you for your interest, but only those selected for an interview will be contacted.

📌 Sports Medicine Retail Associate - Full Time (Calgary)
🏢 Group23 Sports Medicine
📍 Calgary