Job Details
Title of Job: Case Manager
Date: April 10, 2026
Closing Date: April 26, 2026
Location: Toronto, ON - Passages ICM
Compensation: $55,239 – $67,560 annually prorated
Contract Duration: 12‑Month Contract (possibility of extension to 18 months)
Work Type: Onsite
Job ID: 10573397
Existing or New Position: Existing
Bilingual in French Language is a must
Who We Are
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
Job Summary
The Case Manager (CM) serves French speaking individuals with serious and persistent mental illness who require support to live in the community. The position provides hands‑on case management services to assist individuals to make the changes in their lives that they desire in order to increase their quality of life. The CM works in partnership with clients to develop a recovery plan, based on the OCAN client self‑assessment and the CM’s OCAN full assessment. Following the principles of recovery, the CM also provides assistance with learning life skills, accessing community resources and supports, linking clients to appropriate services and developing a safe plan. The CM is also responsible for documenting interactions with clients and other relevant parties as required. There is driving involved and a car is required. Hours of work may include, on occasion, some early evenings.
Direct Service Responsibilities
Provide support and assistance to assigned clients experiencing serious and persistent mental illness through regular contact in the community at a frequency determined through negotiation with each client
Complete a comprehensive assessment of the nature of each client’s unique goals and needs through a collaborative, supportive and therapeutic relationship with each client and their support networks
Provide guidance and assistance to each client in relation to the development of both a personalized Client Safety Plan and conducting an Ontario Common Assessment of Need (OCAN)
Provide direct practical supportive counselling and assistance to clients in their pursuit of identified goals and needs such as:
Acquiring shelter, food, income, ID and clothing
Developing a healthy support network
Accessing primary health and psychiatric care
Developing personal skills in the areas of budgeting, medication and symptom management
Developing harm reduction strategies in relation to substance use
Developing strategies for the pursuit of educational/vocational interests
Developing coping strategies and accessing/securing safe/affordable options
Develop,
implement and monitor service care plans and crisis prevention/intervention plans in partnership with clients
Teach life skills (i.e. shopping, budgeting, household management, use of public transit etc.)
Assist clients to identify and manage symptoms and develop effective coping skills
Assist clients with emergency and/or crisis needs as required/appropriate
Assist clients with accessing and coordinating other community resources, supports, services and appointments
Liaise with each client’s support network members as appropriate and where client consent has been obtained
Provide services within an anti‑racism/anti‑oppression framework
Advocate on behalf of clients where appropriate and necessary
Establish and maintain positive working relationships with other service providers, professionals and partnering agencies
Establish effective relationships with family members where appropriate
Develop discharge plans in partnership with clients
Other duties as assigned by the Senior/Project Manager or Executive Director
Indirect Service Responsibilities
Maintain the privacy and confidentiality of all client and agency information at all times and in accordance with agency policies and procedures
Record accurate, clear and concise client case notes in the agency’s client database in accordance with agency policies and procedures
Maintain the client paper file in an organized fashion
Maintain the privacy, confidentiality and accuracy of information in shared solutions such as IAR, HPG for CHRIS and Better Care
Submit monthly timesheets and expenses in accordance with agency guidelines
Participate in partnership meetings as required
Participate in team meetings, individual supervision, regular agency administration meetings and peer group meetings, providing input and ideas for improving services, efficiency and ongoing program planning
Take responsibility for identifying areas for professional growth and training, in conjunction with the Senior/Project Manager
Participate in committees within the agency
Provide back‑up support to clients during staff vacations and/or other absences
Represent the agency at external workshops, inter‑agency initiatives, staff training and other community‑based activities
Adhere to all agency policies and procedures and follow established applicable program guidelines, procedures and practices
Comply with health and safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and clients and that health and safety concerns or incidents are responded to promptly
Other duties as assigned by the Senior/Project Manager or the Executive Director
What You Bring
A degree/diploma in social services or health care field with a minimum of three years related experience
Proficient oral and written French language is required. Only French speaking candidates will be considered.
Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of recovery
Knowledge of concurrent disorders and experience with the continuum of addiction services
Knowledge of community resources for mental health and substance abuse
Excellent interpersonal skills, sound knowledge of supportive counselling skills and the ability to form relationships with marginalized individuals
Knowledge of the criminal justice system and how it impacts on individuals with mental illness
Excellent judgment and good problem‑solving skills
Excellent interpersonal skills with proven ability to work effectively at an individual, team and systems level
Excellent organizational, documentation and time‑management skills, with the ability to structure time and develop work priorities independently
Demonstrated ability to work within an anti‑racism, anti‑oppression framework
Driving required; car is required
What We Offer
E‑learning program available all year round
Starting vacation time above minimum standard
Additional paid personal and paid sick days
Career development budget available to help you nurture and shape your career
Corporate gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership with Canadian Centre for Diversity and Inclusion
Our Commitment to Diversity and Inclusion
LOFT Community Services is a values‑driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce that also reflects that diversity.
Note
A satisfactory vulnerable sector check (VSC) is also required.
This posting provides only a summary of the responsibilities and requirements for the position.
LOFT Community Services is committed to fostering an inclusive and accessible environment and is dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting
[email protected] or (416) 979‑1994.
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📌 Case Manager Gestionnaire de Cas_FT-Contract (Ontario)
🏢 Loft Community Services
📍 Ontario