Join to apply for the Customer Experience Associate role at CBI Health .
This is a full‑time permanent position at our CBI Health Centre – Phoenix.
About Rehabilitation Services CBI Health's Rehabilitation Services supports the physical and mental health and well‑being of Canadians from coast to coast. We provide community‑based rehabilitation through a team that includes physiotherapists, kinesiologists, occupational therapists, chiropractors, psychologists, counseling therapists, massage therapists, consulting physicians and professional support staff. Our services cover acute musculoskeletal and neurological injuries, chronic/persistent pain conditions, chronic health conditions, acute/chronic concussions, and mental health conditions, helping clients regain mobility and enjoy a better quality of life. Each treatment plan is individualized to meet unique needs and goals, consistently delivering the highest standards of quality care.
About This Opportunity The Customer Experience Associate is the first team member a client meets when arriving at a CBI Health clinic. The role focuses on delivering a warm, welcoming environment, supporting clients with questions, and anticipating challenges with a solutions‑focused approach. Responsibilities also include client scheduling, administrative duties, and ensuring efficient operational flow for clients and colleagues.
What You’ll Do Each Day Create a welcoming environment for clients, guests, team members, and stakeholders
Respond to in‑person, telephone, and digital inquiries promptly and always within 24 hours
Solve problems, anticipate challenges, and mitigate friction before it occurs
Provide personalized interactions with clients, actively seeking to understand what matters most to them and communicating that information to the team




Schedule private/acute clients effectively based on the client’s care plan as set out by their clinician(s)
Schedule to maximize opportunity for client access to care, including online booking
Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
Maintain confidentiality of client records and personal health information at all times
Facilitate effective flow within the clinic
What You Need to Be Successful A natural ability to connect with people and build solid relationships
Demonstrated ability to identify problems or potential problems quickly coupled with strong problem‑solving skills
Be proactive and results‑oriented
Strong written and verbal communication skills
Ability to switch between tasks quickly and with ease
Excellent time management and organizational skills with attention to detail
Excellent listening and observational skills
Strong computer literacy with various applications and programs (Microsoft Office)
Strong customer service skills
Ability to work independently and as part of a cohesive team
Who You Are You are an outgoing and energetic people person. You instinctually smile, say hello, and welcome anyone who approaches your area. You can instantly build rapport and trust with people by being your authentic self. You are naturally empathetic, enjoy making people feel comfortable, heard, and taken care of, and thrive in a fast‑moving environment.



You love to problem‑solve and to improve things for everyone you encounter.
What CBI Health Offers You Continuous learning and skills development, including growth and leadership opportunities
Competitive compensation with a comprehensive benefits and rewards package, including group health, dental and vision benefits (requires a minimum average of 25 hours per week to be eligible)
Flexible schedule that allow work‑life balance and focus on quality of life
About Us CBI Health is Canada’s leading community healthcare provider. Our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives. We live our core values—heart, respect, reliability, teamwork and innovation—and offer mentoring and continuous learning opportunities to help advance your career. Join CBI Health and find where your better begins.
Canadian Equal Opportunity Employer CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.
Indigenous Recruitment We are committed to fostering a positive experience for all Indigenous applicants, whether you’re First Nations (status or non‑status), Inuit or Métis. We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

#J-18808-Ljbffr

📌 Clinic Experience Associate (Nova Scotia)
🏢 CBI Health
📍 Nova Scotia