Edge Imaging is the leading Canadian school Photography Company. Edge is made up of over 450 employees with countless years of digital capture and school photography experience. Our state-of-the-art photo lab and customer care centre are located in Burlington, Ontario. Servicing over 3000 schools across Canada. Edge Imaging is committed to prompt, efficient, friendly service and quick turnaround times. We proudly remain 100% Canadian owned and operated. As a result of our growing business, we are looking for a talented, dedicated and enthusiastic individual to join our team.
We are deeply committed to creating a workplace where people can thrive. Guided by our FACT values of fun, accountability, creativity, and teamwork, Edge fosters a culture of collaboration, recognition, and growth. The company prioritizes employee well-being, continuous learning, and opportunities to make a positive impact, whether through championing youth empowerment, advancing environmentally responsible practices, or leading the industry in privacy and security. At its core, Edge Imaging is dedicated to capturing milestone moments that matter and helping families, schools, and communities preserve memories for generations, driven by a passionate, purpose‑led team proud to be part of a Canadian success story. As a result of our strong commitment to our people, Edge is proud to be a recipient of the Canadian HR Reporter’s 2025 Employer of Choice Award.
The role The Customer Care Representative acts as a liaison between Edge and our customers to effectively solve customer inquiries, issues and complaints.
What you will focus on Answer a high volume of calls and emails
Handle,



research and resolve customer inquiries
Complete order and data entry accurately
Maintain a high level of consistent customer service and professionalism for both our school/sport league administrators and students/parents.
Fast and accurate turnaround on orders and one touch resolution
Other duties as assigned
What we’re looking for Experience in call centre or related environment preferred but not required
Excellent communication skills, both verbal and written
Basic computer knowledge
Works well in a team environment
Sound and timely decision making and composure under pressure
Detail oriented with an ability to enter orders accurately and efficiently and deliver only the highest service to Edge’s customers in a timely manner
Decision making and problem solving skills when taking incoming calls
As part of the employment criteria, individuals need to meet company criminal check requirements
Must be legally authorized to work in Canada
Hours to Work Monday- Friday/ 40 hrs./week- open from 8am-8pm October through December
What’s in it for you? Paid personal days
Casual dress code
Fun and work hard play hard setting!
Physical requirements & work environment Fast paced office environment
Ability to sit for extensive periods of time
Work location: Burlington, ON
We would like to thank all applicants in advance. Should you be selected for an interview you will be contacted directly. Edge Imaging is committed to diversity and accessibility. Should you require an accommodation due to disability please contact hr @edgeimaging.ca and we will work towards a solution.

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📌 Customer Care Rep (Ontario)
🏢 Edge Imaging
📍 Ontario