AirMason is redefining how companies build, manage, and scale their employee experience through modern, interactive handbooks and compliance-driven workflows.
Our platform combines thoughtful design, powerful automation, and AI-driven capabilities to help organizations stay compliant, communicate clearly, and create better employee experiences at scale. From fast-growing startups to complex, multi-state enterprises, AirMason enables teams to simplify compliance while delivering a polished, on-brand experience for their workforce.
As we continue to evolve our platform and expand into more intelligent, AI-powered solutions, Customer Success plays a critical role in ensuring our customers not only adopt AirMason, but also fully realize its long-term value.
Role Description As an Enterprise Customer Success Specialist, you will own the success of AirMason’s most strategic and complex customer relationships. You will act as a trusted advisor to enterprise stakeholders, ensuring customers successfully implement, adopt, and realize measurable value from the AirMason platform.
This is a highly cross-functional role, partnering closely with Sales, Product, Design, and Engineering to deliver seamless implementations, drive adoption, and identify opportunities for growth and expansion.
You will be responsible not just for supporting customers, but for proactively guiding them toward long-term success, retention, and partnership with AirMason.
Key Responsibilities Customer Success & Engagement Robust skills in Customer Satisfaction, Customer Retention, and fostering long-term relationships
Experience in Customer Support and Account Management
Proficient in Analytical Skills for data-driven decision-making and identifying key performance insights
Clear communication and problem-solving abilities




Ability to work independently while collaborating effectively with cross-functional teams
Experience with SaaS platforms and HR tools is a plus
Bachelor’s degree in Business Administration, Marketing, or a related field preferred
Post-Launch Success & Adoption Partner with the Technical Onboarding team to ensure a smooth transition from implementation to ongoing success
Gain deep context on each customer’s implementation, goals, and configuration
Continue momentum post-launch by reinforcing training, adoption, and engagement strategies
Deliver ongoing enablement, including advanced use cases, new feature education, and optimization guidance
Own the enterprise renewal processes to ensure high retention across accounts
Identify expansion opportunities, including additional use cases, features, or business units
Partner with Sales on upsell and cross-sell opportunities within existing accounts
Mitigate churn risk through proactive engagement and issue resolution
Technical Coordination & Problem Solving Triage and manage technical questions, working closely with Engineering and Product teams
Translate customer needs into clear technical requirements and actionable insights
Navigate ambiguity and complex problem-solving across technical and non-technical stakeholders
Customer Insights & Product Influence Advocate for the customer internally by sharing feedback, trends, and feature requests
Identify recurring friction points and opportunities to improve the product or customer experience
Partner with Product to inform roadmap priorities based on enterprise needs
How You Work You lead with empathy and curiosity, taking time to deeply understand customer needs rather than reacting at a surface level
You communicate clearly and thoughtfully, with strong attention to detail and tone
You enjoy helping others learn, and are energized by breaking down complex ideas into simple, actionable guidance

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📌 Enterprise Customer Success Specialist (Manitoba)
🏢 AirMason
📍 Manitoba