Overview A leading player in the entertainment and gaming industry is seeking a dynamic and experienced General Manager to oversee full-scope operations of a major gaming and hospitality venue. This high-impact leadership role supports regional executive leadership and oversees all departments, including Gaming, Food & Beverage, Security, Facilities, Human Resources, Marketing, and Guest Services. The General Manager is accountable for the successful day-to-day and strategic operations of the property, ensuring financial performance, operational excellence, and a superior guest experience while maintaining compliance with regulatory requirements. You'll lead a passionate and diverse team, helping foster a high-performance, collaborative culture.
Description
Responsibilities Lead and inspire departmental teams across all functions including gaming, food and beverage, facilities, and customer service.
Provide oversight of department-level business plans and budgets, ensuring alignment with organizational goals and resource allocations.
Analyze financial and operational performance data to inform strategic decisions and drive profitability.
Review and enhance internal procedures to improve efficiency and guest satisfaction.
Collaborate with senior leadership on long-term planning, policy implementation, and regional growth strategies.
Champion employee engagement, performance development, succession planning, and training initiatives.
Ensure adherence to all relevant policies, procedures,



and licensing regulations.
Represent the property in the community and with key stakeholders as needed.
Travel within the region may be required on occasion.
Qualifications Minimum 5 years of progressive management experience in hospitality, gaming, or related service industries.
Proven leadership in multi-department operations, ideally including casino/gaming experience.
Post-secondary education in Business Administration, Hospitality, or related discipline is preferred.
Must be able to work on-site, including evenings, weekends, and holidays as needed.
Physical ability to stand or walk for extended periods and perform light physical tasks (bending, lifting, reaching).
Fast-paced environment requiring multitasking and adherence to tight deadlines.
Strong financial and operational acumen, with experience in budgeting and performance analysis.
Exceptional communication, decision-making, and interpersonal skills.
Comfortable leading in a fast-paced, high-traffic workplace.
Strategic thinker with the ability to implement change and drive results.
Corporate Culture & Benefits Competitive Compensation
Health & Dental Coverage
Employee Retirement Savings Plan
Uniforms Provided
Employee Assistance Program (EAP)
Performance Bonuses
Employee Recognition Programs
Contact: Janis Romeskie at (phone hidden) x4 or submit your resume in confidence below.

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📌 General Manager - Gaming and Entertainment (Casino) (Alberta)
🏢 JRoss Hospitality Recruiters
📍 Alberta