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Job Details Job Title: Product Specialist – GIC & Cross-Border Personal Banking
Location: Markham, Ontario
Job Type: Full-time
Overview Bank of China (Canada) is seeking a dynamic Product Specialist to champion the growth and optimization of our GIC offerings within the personal banking segment. This role is instrumental in elevating the client experience, enhancing product performance, and driving innovation in cross-border banking solutions . The ideal candidate is a strategic thinker with hands-on experience in retail banking and a solid understanding of investment products.
Responsibilities Lead the development, enhancement, and lifecycle management of GIC products tailored to personal banking clients
Leverage market insights and client feedback to identify product improvement opportunities
Conduct performance analysis and segmentation to optimize product penetration and profitability
Maintain and update product documentation, policies, agreements, and fee disclosures to ensure compliance and clarity
Champion risk self-assessments and ensure controls align with regulatory expectations
Act as a key liaison for resolving GIC-related inquiries across branches and call centres




Deliver training programs to internal teams to strengthen product knowledge and sales effectiveness
Collaborate with BOC domestic branches and BOCHK to advance cross-border GIC product offerings
Qualifications Bachelor’s degree or above in Business, Finance, or a related field
Minimum 2 years of retail banking experience , preferably with a focus on investment or deposit products
Solid knowledge of GIC products , operations, and client needs
Strong analytical and product management skills
Bilingual proficiency in English and Mandarin preferred due to frequent coordination with overseas branches
High attention to detail, problem-solving mindset, and a customer-first attitude
Bank of China (Canada) is committed to fostering an inclusive, equitable, and accessible workplace. We welcome candidates from diverse backgrounds. Only applicants selected for interviews will be contacted.
Accommodation: If you require accommodation during any part of the recruitment process, please contact our HR team — we are happy to support your needs.
Additional details Seniority level: Associate
Employment type: Full-time
Job function: Finance
Industries: Banking

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📌 Product Specialist, Personal Banking (Ontario)
🏢 Bank of China(Canada)
📍 Ontario