Overview This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range CA$60,000.00/yr - CA$80,000.00/yr
Direct message the job poster from Insight Global
Responsibilities and qualifications 3+ years of experience in a customer success, account management, or a client-facing role
Proven ability to communicate with C-suite stakeholders and manage enterprise-level relationships
Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences
Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust
Robust Excel skills including pivot tables and VLOOKUPs to track client data
Highly organized and proactive, with a track record of managing multiple accounts simultaneously
Ability to collaborate with cross-functional teams
Nice to Have Skills & Experience Background in an agency environment
Prior experience as an account executive or account manager role
Understanding of agency workflows, design principles and the customer lifecycle
Job Description Insight Global is seeking a Sr.



Customer Success Specialist to join a rapidly growing SaaS company that specializes in creative automation and brand content management.
This is a client-facing, high-impact role responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.
Seniority level Mid-Senior level
Employment type Full-time
Job function Business Development and Customer Service
Industries: Technology, Information and Media
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📌 Customer Success Specialist (Ontario)
🏢 Insight Global
📍 Ontario