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Sanofi provided pay range This range is provided by Sanofi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range CA$76,200.00/yr - CA$110,066.66/yr
Reference No : R2819973
Position Title: Specialist, Quality Assurance
Department: Quality DCV & GEM
Location: Toronto, ON
About The Job We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous eye for detail of our Manufacturing & Supply teams. With your talent and ambition, we can do even more to protect people from infectious diseases and bring hope to patients and their families.
Contribute to establishing and maintaining high quality and compliance status of all products handled by Sanofi Canada to meet all Canadian cGMP regulations, as well as corporate requirements.
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
Main Responsibilities Coordinates with QA Coordination Call Center to obtain essential information required to document technical complaints
Provides support to QA Coordination Call Center to meet needs of the complainant
Identifies and confirms inquiries as product technical complaints
Evaluates complaints for severity and risk to public safety
Notifies interested departments (e.g., Country Quality Head, manufacturing site QA) upon receipt of critical complaints
Monitors and tracks sample receipt from complaints
Ensures complaints are reviewed and processed within a timely fashion
Prioritizes complaints for data entry and processing into the global database
Utilizes the customer service database to oversee complaint identification and processing
Interacts with both internal and external manufacturing sites regarding technical complaints and their associated investigations




Performs QC Checks
Understands Health Canada complaint regulations for drug products and medical devices
Performs file review and administrative closure for individual complaints
Produces trending reports
Monitors open complaint activity for each manufacturing site
Interacts with Customer Service, Medical Information, Pharmacovigilance and other company departments/associates regarding the identification and evaluation of technical complaints
Identifies and reports adverse events within one business day to Pharmacovigilance
Provides complaint support to other company departments including Customer Service, Medical Information, Pharmacovigilance, Sales Associates, Regulatory, Commercial Operations, Legal, and Risk Management
Participates on ad-hoc teams regarding product-specific complaint issues
Supports during regulatory, third party, and internal audits
Understands product specific information regarding common product complaints
Understands department process flows and complaint databases
Coordinates feedback to customers regarding complaint investigations via QA Coordination Call Center
Other QA duties, as assigned
Requirements B.Sc. in Chemistry, Biology or related sciences
5 years of related experience within the pharmaceutical industry
Knowledge of cGMPs and Health Canada regulations regarding drugs, medical devices, combination products, biologics and natural health products
Strong understanding of Good Documentation Practices
Must be able to understand and utilize complaint database software and reporting tools
SAP, MS Office, Adobe Suite
Bilingual French strongly preferred
Occasional travel: Position is based out of the Toronto office




Persons applying for positions in QA must provide evidence of qualifications, as outlined in current Canadian Good Manufacturing Practices (GMP) Guidelines for review and assessment as a condition of any offers of employment.
Preferred Skills Problem solving mindset with strong organizational, analytical and detail-oriented skills
Customer service, project and time management skills
Interpersonal skills; proactive, personable, flexible, team-oriented
Ability to multitask in a stressful and changing environment
Strong verbal and written communication skills
Persons applying for positions in QA must provide evidence of qualifications, as outlined in current Canadian GMP Guidelines.
Why Choose Us? Bring the miracles of science to life alongside a supportive, future-focused team
Grow your talent and career through promotions or lateral moves, at home or internationally
Enjoy a rewards package that recognizes your contribution and amplifies your impact
Access health and wellbeing benefits including high-quality healthcare, prevention and wellness programs
This position is for a current vacant role that we are actively hiring for.
Sanofi is an equal chance employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
Les employés peuvent être admissibles à participer aux programmes d'avantages sociaux de l'entreprise. Des informations supplémentaires sur les avantages sociaux peuvent être trouvées ici.
Join Sanofi and pursue progress and discoveries. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

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📌 Specialist, Quality Assurance (Ontario)
🏢 Sanofi
📍 Ontario