Requisition ID: 257561

Title: Sr Manager, FX Application Support (Capital Markets Technology)
Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

The Team
Global Banking and Markets Engineering supports Scotiabank’s FX and Capital Markets businesses. The FX Application Support function is responsible for ensuring stability, resilience, and continuous improvement of critical trading and post‑trade platforms operating in a global environment.

The Role
The Senior Manager Application Support FX Technology is accountable for end‑to‑end production support, operational governance, and people leadership for FX platforms. This role combines people management and strategic ownership with the ability to be hands‑on when required, particularly during major incidents, complex investigations, and operational risk reduction initiatives.

The role owns outcomes for production stability, incident response quality, and operational maturity.

In this role you will:

People Leadership and Team Management

Lead, manage, and develop a team of application support analysts and senior leads supporting FX platforms

Set clear expectations around ownership, escalation, on‑call readiness, and operational discipline

Drive accountability for incident response, problem management, and change outcomes

Manage hiring, onboarding, performance management, coaching, and career development

Ensure sustainable coverage models including follow‑the‑sun support where applicable

Production Support and Hands On Leadership

Own the overall health, availability, and performance of FX production applications

Be hands‑on during major incidents and complex production issues, providing technical direction and leadership





Participate in deep‑dive analysis for recurring or high‑risk issues to drive permanent fixes

Ensure monitoring, alerting, and proactive issue detection are effective and continuously improved

Incident and Problem Management

Act as incident commander for high‑severity production outages

Drive high‑quality root cause analysis with clear ownership and measurable remediation actions

Challenge vendors and internal teams to deliver meaningful, timely outcomes

Ensure lessons learned translate into concrete improvements

Stakeholder and Relationship Management

Serve as the primary technology contact for FX business stakeholders

Build strong partnerships with Trading, Operations, Engineering, Infrastructure, and Vendor teams

Represent FX support in governance forums, leadership discussions, and post‑incident reviews

Communicate clearly and confidently with senior management during critical situations

Change and Release Governance

Enforce robust change management and production readiness standards

Review and approve deployment plans, success criteria, and rollback strategies

Ensure support teams are prepared for releases and operational impacts are understood

Own post‑implementation reviews and track actions to closure

Operational Maturity and Risk Reduction

Drive improvements through automation, tooling, and process enhancements

Ensure failover readiness, capacity validation,



and disaster recovery preparedness

Identify and mitigate systemic risks across people, process, and technology

Required Experience and Skills

Proven experience managing application support teams in a trading or capital markets environment

Strong understanding of FX business flows and operational risk

Ability to be both a people leader and a hands‑on technical leader when required

Demonstrated experience leading major incidents and driving complex remediation

Strong stakeholder management and communication skills

Technical Awareness and Capability

Solid hands‑on understanding of databases such as Oracle or SQL Server

Familiarity with distributed systems, integration patterns, and failure modes

Experience with monitoring and observability tools

Exposure to automation and modern platform architectures

What’s in it for you?

Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values across Scotiabank.

Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.

Competitive rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.

Community engagement opportunities available regardless of work location.

#LI-Hybrid

Location(s): Canada: Ontario: Toronto

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📌 Sr Manager, FX Application Support (Capital Markets Technology) (Ontario)
🏢 Scotiabank
📍 Ontario