Responsibilities

Engage our Customers and Dealers to provide the optimal lease maturity experience whether in retaining a loyal customer or supporting a returning lessee

Handle phone queues and email campaigns to collect and process lease maturity inquiries, inspection requests and customer intent concerns

Review lease returns to ensure all payments have been collected and wear and tear parameters have been disclosed, including any required adjustments

Support in the distribution and initial follow up of the Lease Maturity Statement due to excessive kms or excess wear and tear

Support in the collection of documents or further deficiencies required in processing a direct lessee buyout of their lease

Handle all lease maturity customer inquiries

Assist with lease extension requests

Support Q&A; in reviewing and issuing lease maturity statements and work with vendors to resolve errors in inspection reports

Assist Quality Assurance team with lease maturity statement adjustment requests

Other duties as may be assigned

Behavioural

Friendly and optimistic individual who finds it easy to get along with everyone

Ambitious, self-starter with an eagerness to learn new things

Proactive problem solver with a mind for efficiency and quality

Empathetic; able to relate to customers

Solid team player who can also work independently

Creative out of the box thinker





Strong work ethic with a can-do attitude

Optimistic individual who embraces and thrives in a quick-paced environment

Leads by example

Open minded and able to adapt to change

Skills & Qualifications

Excellent communication, interpersonal and critical thinking skills

Ability to manage regular interruptions to work-flow

Strong time management, multi-tasking and organizational skills

Aptitude for simple mathematical calculations

Able to work under pressure within tight deadlines

Able to handle large volumes of work

Able to prioritize work

Analytical, problem solving, and decision-making skills

Teamwork

Experience

1-3 years in an administrative/customer service role

Previous leasing or automotive experience is considered an asset

Salesforce is considered an asset

Microsoft Office

Education

Proficient written and verbal skills in English and French

Report To
Team Lead, Lease Maturity

Salary
$50,000 CAD - $55,000 CAD

Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp. is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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📌 Bilingual Lease Maturity Specialist (Ontario)
🏢 SCI Lease
📍 Ontario