Job Overview

We are seeking a dynamic and detail-oriented Stage & Operations Manager to lead the planning, coordination, and execution of live events and productions. This role is vital in ensuring seamless operations across all stages of event delivery, from pre-production setup to post-event wrap-up. The ideal candidate will bring a passion for event management, exceptional organizational skills, and proficiency with industry-standard software.

Join us to drive memorable experiences while managing the logistical and technical aspects that make each event a success!

Duties

- Set up and organize all backstage and staff areas, ensuring functional workspaces for cast, crew, and production teams.
- Work closely with the Rehearsal Director, Creative Director, and Production team to understand the vision and requirements of each show.
- Plan and execute the rehearsal schedule, including location logistics and resource needs.
- Keep accurate records of blocking, script changes, cue sheets, and other production notes.
- Communicate rehearsal schedules, changes, and production updates to cast and crew in a timely manner.
- Own and manage the ongoing weekly staff schedule, coordinating shift coverage, availability, and time-off requests.
- Manage the opening and closing procedures for each performance.
- Monitor and replenish printing and inventory on a regular basis.
- Track and report venue repair and maintenance issues, following up with facilities teams to ensure timely resolution.
- Address technical or logistical issues that arise during performances promptly and calmly.
- Facilitate clear, consistent communication among the production team, cast, and crew.




- Conduct regular team meetings and post-show debriefs to review performance quality and implement improvements.
- Maintain a safe working environment for cast and crew at all times, ensuring ongoing compliance with health and safety regulations.
- Log and escalate recurring operational issues, proposing process improvements where needed.

Qualifications

- Proven experience in stage management, event production, or related operations roles
- Familiarity with live sound and lighting equipment operation and troubleshooting
- Excellent organizational skills with the ability to manage multiple tasks simultaneously under tight deadlines
- Effective communication skills to coordinate with diverse teams and stakeholders
- Ability to adapt quickly to changing priorities in a fast-paced environment
- Bachelor’s degree in Theatre Arts, Stage Management, or related field preferred.
- Willingness to work evenings, weekends, and holidays as required by the production schedule.

Secret City is a digital and location based design studio with a mission to build human connection through shared stories, immersive places, and a sense of play. Secret City blends theatre, gaming, technology and UX design to activate historical sites, museums and dormant venues for fans that keep coming back. Established in 2014, Secret City has designed, produced and operated over 25 live immersive games, large scale events and digital products. Pay: $26.00 per hour

Perks

- Flexible schedule
- On-site parking
- Store discount

Experience:
- Stage Management: 1 year (required)
- Operations Management: 2 years (required)

Work Location: In person

📌 Stage & Operations Manager (North York)
🏢 Illuminarium at Distillery
📍 North York