Enhance customer experiences with MCI as a Contact Center Representative II in Sydney, NS. Your role will encompass customer service calls, technical support, and sales initiatives.

MCI is hiring a motivated Contact Center Representative II to engage with customers directly. Your responsibilities will include managing calls, troubleshooting issues, and ensuring customer satisfaction through effective communication. This full time, in office position offers comprehensive training and paths to career advancement.

Key Responsibilities:
• Process inbound and outbound calls in a timely manner
• Solve customer concerns efficiently and effectively
• Research and retrieve necessary information for resolution
• Keep exact documentation of customer interactions
• Conduct conversations to uncover customer needs

Requirements:
• High school diploma or equivalent required
• Must demonstrate strong verbal and written communication
• Familiarity with Microsoft Office applications needed
• Excellent time management skills essential
• Ability to multitask and stay organized is a must

Bring your enthusiasm and customer service expertise to MCI in Sydney!
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📌 On Site Contact Center Representative Ii Nova Scotia
🏢 MCI
📍 Nova Scotia