Area(s) of interest: Advisory services, Personal banking

As an Associate Advice Centre Manager, you’ll manage your Advice Centre and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening and daily coaching, you can help your team develop professionally while ensuring the Bank's vision is applied. You’ll be a driving force in the group's success by creating an environment that encourages everyone to perform and develop.

You’ll share responsibility for managing the Advice Centre, while developing your expertise through coaching and giving advice, with the career goal of leading a larger advice centre.

Your role:

Coach banking advisors and support them daily and in their career path to help them reach their full potential.

Motivate your team to ensure an exceptional client experience.

Promote and foster the advisory approach of the banking advisor model.

Ensure an engaging client experience, develop lasting relationships and ensure proximity to clients.

Promote synergy and work as a team to achieve the objective.

Ensure compliance with identification, security and privacy standards to protect client and banking data and manage risk.

Proactively identify workforce needs, and with the Advice Centre Manager, develop an action plan to address them.

Support and coach the team in canvassing activities and making proactive contacts.

Represent the Bank professionally with clients and potential external candidates.

Join us and benefit from working with a large established company, covering an extensive territory (with all the potential it has to offer), and enjoying adaptable working conditions, while helping local people build their lives. Our practical training programs help you master your job,



with personalized content for continuous learning. You’ll have access to colleagues with a wide range of expertise to enrich your development in all aspects.

This position requires you to be present at the branch to meet operational needs. We want to contribute to your quality of life by offering as much flexibility as possible in your work. For example, we offer work schedules to help you achieve work/life balance and flexible time off that you can take when it’s important to you.

Prerequisites

College diploma in a 3‑year technical program (DEC) and 6‑7 years of experience OR bachelor’s degree and 3‑4 years of experience.

Be a mutual fund representative (MFR).

Extensive experience in team management and/or coaching.

Expertise in banking services, the advisory approach and business development.

Ability to motivate a team.

Ability to understand a problem and implement effective solutions to solve it.

Ability to work in collaboration with various internal and external partners.

Languages:
French

Skills

Critical Thinking

Diversity & Inclusion

Emotional Intelligence

Problem Solving

Risk Management

Stress Management

Client‑focused

Decision Making

Learning Agility

Mobilization

Partner Development

Resiliency

Strategy Execution

Managerial Courage

Benefits

Health and wellness program, including many options

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Virtual sleep clinic

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates!

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📌 Associate Advice Center Manager (Quebec City)
🏢 Banque Nationale du Canada
📍 Quebec City