Are you a talented investigator interested in public service and contributing to financial fairness and justice?

We are currently looking for Senior Investigators to join our team.

Job Title:
Senior Investigator

Salary Range:
$80,000 - $110,000

Vacancy Status:
New Vacancy

Reporting to:
Manager, Investigations

Description:
The Investigators plays a critical role in the investigation and resolution of complaints. Investigators are assigned banking and investment cases involving a wide range of issues that range in complexity from straightforward to complex including multi-issue cases requiring a high degree of judgment, reasoning and/or analysis. Investigators are expected to exercise independent judgement and are required to manage moderate to high caseloads. Ability to conduct investigations in both official languages will be considered a strong asset.

Location:
Candidates residing anywhere in Canada will be considered. For Investigators residing in the Greater Toronto Area this is a hybrid position based in Toronto and flexible work arrangements are possible.

Duties and responsibilities:

Appropriately organizing case files

Reviewing documentation provided by consumers and participating firms

Determining relevant issues and developing investigation plans

Identifying and collecting additional documentation as required from consumers, participating firms and third parties

Conducting interviews with consumers, participating firm staff, and third parties

Conducting necessary research

Analyzing all information obtained

Requesting financial analysis and loss calculations to be completed by the Investment Analysis Team as required; reviewing and interpreting the results, including checking for accuracy

Maintaining regular contact with consumers and participating firms for all active investigations

Reaching well-reasoned conclusions that:

are based on appropriately thorough investigations;





consider all relevant evidence and information; and

are consistent with OBSI’s standard approaches, policies and procedures

When appropriate, seeking the assistance of the Manager, Investigations or colleagues

Accurately documenting the reasons and recommended conclusions

Communicating the details of the investigation and the approved conclusions to the consumer and participating firm

Writing clear initial view letters and facilitated settlement proposals

Facilitating settlements between clients and firms and confirming settlements in writing

When a facilitated settlement cannot be reached, drafting clear and persuasive investigation reports and working to gain both parties’ acceptance of the compensation recommendation

Investigating and closing cases in an efficient and timely manner

Responding to consumer and/or firm inquiries after a case is closed

Contributing to organization initiatives:

Keeping informed about industry news, trends and developments

Helping and supporting colleagues when called upon

Participating in training to improve knowledge and skills

Contributing to the on-going development of OBSI policies and procedures

Performing other related duties and completing special projects as assigned by the Manager, Investigations

Key qualification, abilities, and skills:

Strong knowledge of banking and investment industry and products, relevant legal and regulatory environment, and appropriate industry training

Strong judgment – the ability to make responsible decisions independently based on available information





A demonstrated personal commitment to fairness and ethics

Strong analytical skills – including the ability to break down complex or multi-dimensional problems, interpret and determine relevancy of information, and use conceptual or inductive reasoning to identify options and solutions

Robust planning, organizational and time-management skills - including the ability to identify tasks and resources required to complete investigations, the ability to use technology and identify resources to streamline investigations, and the ability to complete tasks and investigations within pre-determined timelines

Strong written and oral communication skills – the ability to communicate effectively and professionally with consumers, financial service providers and management in a clear, concise, complete, and logical manner about complex matters

Strong interviewing skills – including the ability to independently prepare for and conduct interviews and judge the reliability, credibility and veracity of persons interviewed

Strong research skills and techniques

Strong teamwork – ability to work effectively with colleagues and management

Good computer skills, particularly working proficiently with Word, Excel, Outlook and contact management/database applications and an ability to understand and adapt to new technologies

Bilingualism in French and English will be considered an asset

Direct Reports:

None

Equal Opportunity and Accessibility:
OBSI endeavors to make its recruitment process accessible to all applicants. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please send an email to [email protected] to make a request for accommodation during any aspect of the recruitment and selection process.

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📌 Senior Investigator (Ontario)
🏢 Ombudsman for Banking Services and Investments
📍 Ontario