Service Manager Pay Rate: $90000 - 130000 per year Milton Hyundai

Introduction
Milton Hyundai is looking for an enthusiastic Automotive Service Manager to join our leadership team. This is an prospect to work for a growing store, in a growing community, with one of the most popular automotive brands in the World!

*this is a replacement hire due to internal transfer

Company
Based in Milton, ON, Milton Hyundai is a member of a well-respected automotive group that includes two dealerships in Milton. In its over 60 years of being in the automotive business, our group believes in making its customers feel welcome and comfortable, and are passionate about providing a 'wow' experience to our customers.

What We Offer

Group Benefits Program

Competitive compensation package

Ongoing training initiatives

Positive team atmosphere

Opportunity for growth within our organization

With over 125 talented employees working in our dealership group, Milton Hyundai is committed to hiring and retaining the very best. Start your career with us today!

Position Overview
Reporting to the Fixed Operations Director, the Service Manager is responsible for coaching, leading and mentoring a service team of service advisors, technicians, apprentices, appointment coordinators and service attendants – with the sole goal of providing an exceptional customer service experience while operating a well‑run service operation.

Responsibilities

Lead successful Service Department operations by building, managing, motivating and retaining a strong Service team; establishing processes and standards to ensure customer satisfaction and efficient operations; controlling costs; gaining new service customers while retaining existing customer base

Instill dealership/brand loyalty by ensuring an exceptional customer service experience for all customers

Handle escalated customer complaints

Actively manage and improve on all measured performance indicators, including gross sales,



profitability, loyalty, CSI

Manage a high performance team of Service Advisors and Technicians

Maintain highest possible standards of workmanship and safety

Ensure high quality service and repairs are provided to customers

Actively jump on service desk as needed to support the Service Advisor team

Monitor the flow of work in the Service Department and intervene as required to ensure work is completed properly

Observe repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order and dollar sales per Service Advisor

Plan, analyze and manage department finances through determining shop capacity, services in customer demand, and how department skills match customer requirements

Conduct meetings with department staff to review activities and/or concerns

Skill Requirements

Excellent communication and interpersonal skills and a desire to ensure 100% customer satisfaction

Excellent organizational skills - being able to monitor open repair orders and current status of vehicles while in for repair, keeping customers informed at all times

Excellent follow‑up skills

Good presentation skills, able to explain the features, benefits and advantages of recommended services and required repairs to customers while their vehicles are in for servicing

A team player with a positive attitude

Working knowledge of the PBS operating system would be an asset

Qualifications

Minimum 3-5 years Service Management experience as an Automotive Service Manager or Assistant Manager with a proven track record in both service and customer satisfaction

Proven leadership skills with the ability to motivate a team to achieve results

Able to work as part of a results‑oriented and customer‑focused dealership team

Detail oriented, highly organized, and able to multi‑task effectively in a fast paced environment

Ability to handle and resolve customer issues or concerns promptly and professionally

#J-18808-Ljbffr

📌 Service Manager (Ontario)
🏢 Plaza Kia
📍 Ontario