Client Success Manager – Toronto We’re looking for a Client Success Manager to join our team in Toronto and play a key role in shaping the future of neuro-contextual advertising at a global scale.
Who We Are Seedtag is the leading Neuro-Contextual Advertising Company. We are redefining how advertising works in a privacy-first world by moving beyond keywords and cookies, towards understanding human emotion, intent, and context. Powered by advanced AI and neuroscience, our proprietary technology, Liz, delivers a deep, human-like understanding of content and attention. This enables brands to connect with audiences at the right moment, in the right mindset, with ads that are relevant, engaging, and respectful of the user experience. Founded in 2014 by two ex-Googlers, Seedtag has grown into a global company with 500+ Seedtaggers across 17 countries, backed by €250M in funding, and expanding rapidly across the open web and Connected TV. We’re not just building technology, we’re rewriting the rules of advertising.
Your Challenge As Client Success Manager, You Will
During campaigns, design strategies to provide “Next Best Action” for clients that leverage upselling strategies that can improve campaign performance – new products, channels, audience targeting, etc.
Initiate and execute client campaigns by agreed‑upon timelines and budgets in partnership with the Ad Operations team.
Respond to client inquiries and coordinate internal responses on time.
Track pod retention rate and campaign success metrics (should aim for >90% KPI attainment).
Achieve Quarterly Incremental Revenue Goals for key accounts inside the book of responsibility.




Ensure clients receive regular campaign performance reports with detailed metrics and additional insights as per their preferences (e.g., weekly, monthly).
Monitor campaign performance regularly and make necessary adjustments in partnership with the Ad Operations team.
Keep clients informed of any changes or issues affecting their campaigns promptly and professionally.
Conduct post‑campaign analysis within one week of campaign completion to identify areas for improvement.
Escalate unresolved issues to senior management or Adops as necessary, summarising the problem and attempted solutions.
Hold regular team meetings with necessary stakeholders outside to discuss client accounts, share updates, and collaborate on strategies.
Leverage internal tools (e.g., Salesforce, Slack, Jira) for efficient internal communication and task management.
Maintain a high customer satisfaction score.
What You’ll Need to Succeed 2‑3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships.
Understanding of key consumer trends with a focus on digital advertising, privacy and programmatic.
Experience assisting in executing direct‑sold or programmatic advertising campaigns.
Basic knowledge of DSP and SSP platforms and partners such as DV360, The Trade Desk, LiveRamp, etc.




Proficiency in Excel and regular analysis of data to generate insights and applicable learnings.
Excellent relationship building with clients, with communication skills being one of your top attributes.
Proven track record of client retention and growth.
Strong relationships with key agencies and clients.
Adaptive, organised and analytical, regularly relying on resourcefulness to arrive at solutions to ever‑arising problems.
Why Join Seedtag? Growth & Opportunity: Accelerated, hands‑on development with real ownership, global projects, and internal mobility.
Flexibility: We trust you to balance work and life with flexible schedules and a hybrid mode; work from home, the office, or wherever you do your best work.
Learning & Development: Access to ODILO online learning, continuous training, and optional English or Spanish group classes.
Culture that Cares: Well‑being is part of how we work, supported by initiatives like SeedDay, Digital Disconnection, and team‑building moments.
Connection & Fun: Global events, off‑sites, celebrations, and a strong sense of belonging across all Seedtag locations.
Ready to Join the Seedtag Universe? If you’re looking for a place where technology has soul, where ideas turn into impact, and where people truly come first, welcome to Seedtag. At Seedtag, we foster an inclusive environment where everyone can thrive. We welcome diverse perspectives, as they fuel our innovation and growth. If you require any accommodations during the hiring process, please let us know. We’re committed to ensuring a positive and accessible experience.
Send us your CV and let’s build the future of advertising together.

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📌 Client Success Manager (Ontario)
🏢 seedtag
📍 Ontario