Job Title: Customs Brokerage Sales Executive
Location: Mississauga, ON
Reports To: EVP Sales & Marketing

Company Overview
Reliable Logistics is a trusted Canadian provider of full-service customs brokerage and bonded warehousing solutions. We specialize in high-volume B2B and B2C eCommerce clearances, cross-border logistics, and bonded storage, including CW (Customs Bonded) and FTZ (Foreign Trade Zone) warehousing. Predominately focused on e-commerce logistics intra-Canada, inbound Canada, and outbound Canada, Reliable Logistics provides an end-to-end solution including trucking (LTL/FTL), customs, fulfillment, and parcel shipping. We have a proven track record of servicing clients for over 20 years working successfully with enterprises of all sizes including fortune 500 companies. With a growing footprint across North America, we are expanding our sales team to support our brokerage and warehousing services. We are looking for someone who is ready to grow with us. Confidence in our people is the basis of our drive and dedication to our customers.

Functional Summary
We are looking for a results-driven Customs Brokerage Sales Executive with proven experience in customs brokerage and bonded warehouse solutions. This role will focus on generating new business for our Canadian customs clearance services and bonded warehouse offerings, including CW Bonded and FTZ storage. The ideal candidate will be confident engaging with eCommerce brands, freight forwarders, and importers, and will possess solid communication skills. Fluency in Mandarin, Cantonese, and/or Spanish is considered a robust asset.

Main Duties & Responsibilities

Sell customs brokerage services for B2B and B2C eCommerce importers (CLVS, LVS, IID, F-Type)

Promote CW Bonded Warehouse services for short-term storage, deconsolidation, and transload clients

Present FTZ warehousing solutions to international importers seeking duty deferral or exemption strategies

Engage importers, 3PLs, and logistics buyers through outbound sales, events, and network outreach

Host facility tours and walk clients through warehousing capabilities and clearance workflows

Collaborate with brokerage and operations to ensure seamless customer onboarding

Maintain accurate activity and pipeline tracking using CRM tools





Stay up to date on CBSA regulations, CARM updates, and FTZ/Bonded warehouse policies

Identify and target new clients for customs clearance services through cold calling, networking, and lead generation

Build and maintain relationships with existing clients to encourage repeat business and referrals

Conduct needs assessments with potential and existing clients to understand their customs clearance requirements, providing tailored recommendations to streamline their import/export processes

Effectively communicate and promote the company’s customs clearance services, highlighting key benefits such as regulatory compliance, speed, and cost-effectiveness

Prepare accurate and competitive quotes for customs clearance services, and create tailored proposals to address client needs

Educate clients about relevant customs regulations, documentation requirements, and procedures to ensure smooth and efficient customs clearance

Work closely with operations teams to ensure seamless service delivery for clients and resolve any issues that may arise during the customs clearance process

Monitor industry trends, competitors, and market opportunities to identify new sales prospects and improve service offerings

Report regularly to sales management on sales activities, challenges, and opportunities

Qualifications

5+ years of B2B sales experience in customs brokerage and bonded warehousing

Bachelor’s degree in business, logistics, international trade, or a related field is preferred

Demonstrated ability to close logistics or service-based sales deals

High degree of comfort with CBSA clearance types (CLVS, LVS, IID, F-Type), CW Bonded warehouses, and FTZ programs

Strong communication and negotiation skills

Language fluency in Mandarin, Cantonese, and/or Spanish is an asset but not mandatory

Able to travel for client meetings and warehouse tours





Experience in international trade and knowledge of customs regulations is a plus

Ability to understand and interpret complex customs regulations

Customer-focused with excellent relationship-building skills

Self-motivated and goal-oriented with the ability to work independently

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

CRM software experience (Salesforce, HubSpot, etc.) is a plus

Competencies

Influence and Self Awareness: Understands strengths and limitations and how this influences performance

Build Relationships: Establishes strong working partnerships with individuals, teams and others to create opportunities and develop the organization

Leads Others: Models values of passion, accountability, creativity, effectiveness and resilience (P.A.C.E.R.) to build a positive workplace culture

Focus on Results: Promotes vision linked to organizational objectives with a robust results orientation for accountability for self and department, continuous improvement and system and resource management

Skills

Accuracy – Ensures data presented is free from error

Achievement Orientation – Drive to meet or exceed a standard of excellence

Attention to Detail – Driven by concern for order, quality and accuracy

Conceptual Thinking – Applies conceptual reasoning to come up with creative ideas

Developing Others – Encourages professional and personal growth

Planning and Organizing – Plans, coordinates and prioritizes work for self and others

Why join us

Competitive base salary + commission

Access to bonded facilities and logistics experts for client support

Career development and growth opportunities in a fast-growing logistics company

Medical, dental, and vision coverage for you and your family

Work in an environment where safety is our first priority

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to our Human Resources Team at [email protected]

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📌 Customs Brokerage Sales Executive (Ontario)
🏢 Integratedcooling
📍 Ontario